54 Customer Support Specialist Jobs in Fort Worth, TX
Workforce Solutions for Tarrant County is Hiring a Customer Support Specialist Near Fort Worth, TX
- Bilingual - must be fluent in both English and Spanish.
- Ability to protect customer's confidential information, such as, name, phone number, and billing information.
- Strong Time Management skills with the ability to multi-task and handle multiple deadlines.
- Accuracy - The ability to record information about customer's financial and collection status.
- Use quoting system to find product carrier for customers needs.
- Locate and notify customers of delinquent accounts by mail or phone.
- Locate and monitor delinquent accounts, using computers and a variety of automated systems.
- Arrange for debt repayment or establish repayment schedules, based on customer's financial situation.
- Advise clients on the necessary actions and strategies for debt repayment.
- Data Entry.
- Strong community skills - both oral and written.
- Making daily calls to customers.
- Confer with client on phone or in person to provide information about products, services, opening/closing accounts and obtain details on complaints.
- Keep record of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as, actions steps taken.
- Complete contract forms prepare changes of address records or issues services discontinuance using computers.
Job Summary
Full Time
$42k-53k (estimate)
04/27/2024
05/12/2024
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
