Customer Service / Technical Support

Starting $17.50 / Hour

Benefits:

• Paid Time Off - Paid Vacation, Holidays & Sick Time

• Health Insurance

• 401K with Company Matching

• Commission Opportunities

• Casual Dress Code

Responsibilities:

In a comfortable and fast-paced call center environment, Technical Support Representatives take calls from customers to help them understand/troubleshoot their security and home automation systems over the phone.

• Provide technical and customer support via telephone for inbound calls

• Develop extensive knowledge of equipment and installation processes

• Educate customers on the use of systems and equipment

• Create service tickets for issues not able to be resolved over the phone

• Accurately record customer’s technical issues

Requirements:

• Proficient communication skills (verbal and written)

• Ability to solve unique technical problems

• Multi-task while using different internal programs

• Give clear step-by-step instructions for understanding/fixing systems over the phone

• Passion for providing quality customer service

• Ability to envision product scenarios in order to help customers solve problems

• Must feel comfortable with de-escalating phone calls

• Adapt to system/process changes quickly while retaining new information

Other Skills & Requirements:

• Must be at least 18 years old

• High School or equivalent preferred but not required

• Call center experience required

• One year or more customer service experience required

• Bilingual is a plus

DFW Security is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring.

This opportunity is Full-time, In-Office

Apply by email to hr@dfwsecurity.com with resume attached and “Support Rep” in the subject line.