The Customer Relations Support Specialist II ( Mortgage Servicing) will track, research, and respond to customer requests primarily through written correspondence and at times though outbound calls resulting in customer resolution and satisfaction.

Responsibilities Include:

• Work effectively and efficiently with customers who have varying degrees of product and technical proficiency
• Provides customer support to customers mainly through written correspondence and phone, when necessary
• Handles and resolves customer inquiries/concerns
• Respond to all customers within assigned service levels and take ownership of resolving customer issues
• Consults with Customer Service Representatives on non-complex issues to learn through experience
• Provide guidance and mentoring to less experienced customer service associates within department
• Assist management with special projects as needed
• Other duties as assigned

Requirements:

• 2 years of Customer Service experience
• 2 years of Mortgage Servicing experience
• Excellent communications and interpersonal skills
• Proficient in Microsoft Office
• Excellent problem solving skills
• Provide quality interactions with internal and external sources
• Excellent customer service
• Good organizational skills
• Solid analytical skills
• Execute and prioritize multiple tasks

This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer

M/F/Disability/Vet.

Member FDIC | Equal Housing Lender | NMLS ID 401285