40 Technical Support Specialist Jobs in Fort Worth, TX
Airco is Hiring a Technical Support Specialist Near Fort Worth, TX
* Human Resources
* Fort Worth, TX, USA
* Full Time
*Medical, Dental, Vision, Paid Vacation, Paid Holidays, 401K*
**Air Conditioning, Heating and Plumbing** is a leading provider of heating and air conditioning solutions for Fort Worth and surrounding area. We are currently looking for a **Technical Support Specialist** to join our organization. **Overview:** This position provides technical support and assistance to internal customers, while educating and ensuring a positive experience with technology on a daily basis. This position requires an individual that enjoys working with technology, has a strong customer service focus and has a willingness to learn. This includes issuing devices and computers, troubleshooting, resolving technical issues as well as assisting with questions. **AirCo**
**Work hours** : Monday-Friday 7am-4pm
**Benefits:**
* Medical, Dental & Vision Insurance
* Disability Insurance
* Life insurance
* 401K
* Employee Assistance program
* Paid Time Off
* Paid Holidays
**Required Qualifications:**
* 2 years of technical support experience.
* Experience with phone software (polycom), outlook, browser based applications, iPad, iPhone setup, etc.
* Knowledge of Windows 10, Adobe Acrobat, Asset management, hardware & software installation and troubleshooting.
* Assist system users by confidently troubleshooting Tier 1 issues, including: Office and local CRM etc.
* Issue devices to end users and ensure proper and timely set up.
* Manage hardware, including set up, training, and troubleshooting desk phones.
* Maintain updated group contacts (e.g., add, delete, change) as needed.
* Ability to train and educate on the importance of IT security.
* Be a liaison between the organization and third party contractor.
* Create, implement and maintain IT ticket system for the management of issues reported.
* Create, implement and maintain a user portal customization.
* Make recommendations to improve overall IT functions.
* Desire to learn and resolve issues related to printers and other equipment and systems.
* Apply critical thinking skills when issues are reported to then determine a resolution.
* Respond promptly and with a sense of urgency; communicate regularly with the end user as to the status of the issue and resolve the issue in a timely manner.
* Strong customer service skills.
**Preferred Qualifications:**
* Service Titan experience.
Job Summary
Full Time
$79k-99k (estimate)
05/02/2024
05/20/2024
airco-ict.com
SAINT PAUL, MN
25 - 50
1973
MARTIN POTASH
$5M - $10M
Wholesale
Related Companies
About Airco
AIRCO GROUP is a company based out of United States.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
