ProPricer, a veteran owned small business, is the Government ContractProposal Pricing Software that helps develop, analyze, submit, and negotiatecost and pricing data. Our culture combines strong leadership, collaboration,and fun, with incredible growth opportunities for our employees in a fast-pacedwork environment.Our software companyis committed to innovation, thought leadership, and visionaries in thegovernment contract pricing industry. We want our employees to thrive in theircareer making impactful contributions to the industry. 

Are you driven to succeed and impact your careerand the company where you work? Are you an "out-of-the-box" strategicthinker? Do you want to surround yourself with intelligent, hard-working peoplewho also desire to impact a company and industry? If that's you, then takethe first step to apply!

Actively seekinga Technical Support Analyst to provide premier quality customer service,support, and training to the company's valued corporate product clients. Thesuccessful candidate must have strong written and verbal communication skills,technical skills, and analytic skills to work closely with the clients, productmanagement, and sales team in support of their efforts. As a team player, youwill assist with the proprietary software client and server installations,configurations, and Tier I, II, and III application troubleshooting forenterprise clients.

This role isan entry-level position with potential for growth.

• Using available knowledge and resources, provide quality client technical support by analyzing application, database, and operating systems symptoms to identify and resolve issues.
• Document client's issue and process of resolution.
• Support client database and installations in production and test environments.
• Contribute to the knowledge base, tutorials, and written and video tutorials as needed.
• Escalate complex problems to Development and monitor the output to keep the customer informed.
• Create and follow-up on customer retention efforts.
• Create and lead workshops for our annual conference and other events.
• Occasional travel to events such as our annual conference, company meetings, etc.
• After-hours Emergency Support handled on a rotating schedule.
• Other duties and projects as assigned.

Requirements

• Troubleshooting and problem-solving
• Great attention to detail
• Professional attitude and desire to resolve issues with patience and understanding
• Knowledge of software and hardware system principles, theories, concepts, and technologies
• Familiarity with the following: SQL, Oracle, MS Access, MS Office, CRM systems
• Organized with excellent English verbal and written communication skills
• Customer service, technical, and analytical skills
• Ability to work independently and in a team environment
• Bachelor's Degree in a technical discipline or equivalent experience

Benefits

• A competitive compensation structure of base salary and bonusincentives
• Monday-Friday workweek
• Excellent medical, dental, 401k with match and complimentary lifeinsurance
• Paid Time Off (PTO) and paid holidays
• ​Casual dress environment