About Waterworks

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. 

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

The Business Development Leader will have overall responsibility for the growth of the trade business with a focus on high potential accounts in our largest markets, increasing market share and delivering profitable results. This leadership position will coach and direct the activities of our established and successful selling team to achieve or exceed company goals for sales and profitability. Works in direct partnership with the company’s Sales Leadership to set and influence the short and long-term strategic direction for the management and growth of high volume, major account business. The Leader will be the face of the brand in our largest markets, working to foster, cultivate, and grow relationships to drive increased market share and represent luxury design excellence.

The Leader will champion the Waterworks values with a fearless sales strategy, client-centric approach, integrity, and a passion for Waterworks products and brand.

Primary Responsibilities

• Work with Showroom Leadership and Sales Leadership to define and implement growth strategy for the market’s major accounts across all channels.
• Develop rapport and work closely with the sales team to guide and develop individual associate’s accounts and CRM activity to understand how to grow the business and achieve company goals.
• Strategically oversee the account management process, collaborating with Showroom Leadership and other market leaders to ensure trade accounts are properly assigned and serviced and positioned for growth.
• Use company CRM and other company tools to build and maintain active profiles for all major accounts in a market, including client leadership and decision makers. Coach and manage Sales Consultants to utilize CRM and perform data hygiene/updates in line with company expectations.
• Create account specific action plans to drive growth with measurable KPIs and monitor to meet or exceed targets.
• Build strong and collaborative partnerships with Showroom Leadership and Sales Consultants to maximize sales results, service levels and coverage.
• Ensure current account lists are allocated appropriately across the teams and are effectively serviced in order to increase sales.
• Actively and consistently attend industry events to identify and secure new trade clients in the respective market area and to connect and interact with current clients to ensure luxury partner connection. Coach and mentor Sales Consultant to do the same.
• In partnership with Showroom Leadership, owns the CEU schedule and agenda of events for the market to maximize opportunities.
• Develop, maintain, and enhance relationships with the trade community directly and through professional groups to increase Waterworks exposure and sales.
• Consistently and regularly partner with sales teams to co-market for consistent face to face marketing to develop accounts, keep clients updated on new products, build each project with multiple lines of business , ensure we are consistently growing accounts, and teams are consistently out interacting with clients.
• Work collaboratively and closely with Showroom Leadership to gain alignment around company goals and initiatives.
• Assists in the development of cabinetry sales in partnership with team cabinetry expert and Sales Consultants.
• Coach team to stay current on product range and competitors’ offerings, and report findings to cross functional partners.
• Lead and model a culture of accountability and empowerment and be the champion for post-pandemic energy and growth.
• Role model, promote and ensure the Waterworks values are lived within the team.
• Empower associates to resolve client issues and implement solutions that are in line with company values and business needs.
• Responsible for weekly/monthly sales reporting include team quotes and orders pipeline in partnership with showroom leader.

• Bachelor’s degree or equivalent
• 8 years sales and business development experience across multiple channels in high end, luxury interior design industry or firm
• Intimate knowledge of and existing relationships with high end industry clients in covered market
• Minimum of 5 years’ experience managing experienced sales teams within high end luxury brand environment
• Fearless, sales centric approach to business and client relationships; networker and relationship builder
• Innovative and strategic thinking
• Ability to take charge, drive for results and make sound decisions quickly
• Proven leader of people with experience successfully leading and developing experienced sales team; adept at communicating meaningful and actionable feedback
• Ability to have honest and timely performance conversations with team members with professionalism and respect
• Exceptional time management skills with ability to multi-task, and thrive in a busy and dynamic environment
• Ability to inspire trust, integrity and professionalism
• Well connected within the luxury design trade in the covered market
• Proficient in all Microsoft Office applications: working knowledge and experience with CRM systems
• Will require occasional in showroom presence, and regular attendance at client meetings and industry events, and occasional travel to Waterworks headquarters, and other showroom locations
• Plumbing/Tile/Surfaces/Construction background/exposure a plus

Our Values

Be Authentic:Engage in real conversations. Communicate honestly with respect and professionalism.

Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best.

Own It:Be responsible for your results. Empower yourself and others to step forward and lead.

Partner For Perfection:Collaborate with peers and teammates to deliver superior service to our clients.

Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company.

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Waterworks may require physical requirements within its Showroom locations as follows:

Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred.Ability to travel locally or out of state.