onduct Central Abuse Hotline Record Search for owner/operators in the FSFN System of child care programs at renewal to license.

** Demonstrate proficiency in using the Child Care Regulation computer application (CARES) and other programs and databases (e.g., MFMP, Outlook, MS Office) to complete assigned tasks.

** Greet childcare clients, providers, and the public by phone, email, and in person. Direct them appropriately, handle routine requests, and provide general information.

** Date stamp incoming mail and other documents. Distribute to appropriate staff. Process outgoing mail daily.

** Complete electronic check logs and send licensing fees to Fiscal daily; follow Regional policy.

** Send electronic Inquiry Packets to clients and maintain logs.

** Check voice mail throughout the day and take messages. Distribute to appropriate staff.

** Check email throughout the day and respond appropriately. Forward as needed.

** Prepare travel vouchers timely for Child Care Regulation staff.

** Inventory office supplies monthly. Request or prepare requisitions in MFMP for approvals

** Prepare and mail renewal packets for childcare facilities and family daycare homes 90 days before the expiration date.

** Assist Child Care Regulation staff in setting up new files, and maintain and organize licensing files on an ongoing basis.

** Assist in administrative actions, organize legal files, and maintain documents for court actions.

** Assist with public events, mailouts, training, and provider meetings.

** Follow all DCF policies and Child Care Regulation Program policies, particularly in data security, confidentiality of protected information, and access to background screening documents.

EDUCATION / SKILLS

** Must have a High School Diploma or equivalent

** Proficient in using a computer

** Excellent Customer Service Skills (professional office)

Job Type: Contract

Salary: $12.00 - $15.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (Required)
• creating and using electronic files and document management: 1 year (Required)
• distributing phone messages and incoming mail: 1 year (Required)
• ffice supply inventory and ordering: 1 year (Required)
• using MFMP (MyFloridaMarket Place): 1 year (Required)

Ability to Commute:

• Jacksonville, FL 32211 (Required)

Ability to Relocate:

• Jacksonville, FL 32211: Relocate before starting work (Required)

Work Location: In person