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Twist Bioscience is developing a disruptive Synthetic DNA technology that will change the world, enabling widespread health and sustainability. Synthetic biologists will use our products to engineer how organisms produce cures to diseases, make everyday chemicals by using the atmosphere as the carbon source, enable plants to make their own fertilizers, and to create in-vivo diagnostics that alert us when we are sick, and many more applications.
We are looking for a passionate customer support specialist to join our rapidly expanding team. If you have a strong science background and are comfortable answering complex scientific technical support questions, this role is for you. If you’re not yet ready to provide this level of support, consider applying for our less technical Customer Support Representative role. You could then progress to the Specialist role over time. In either role, you’ll be responsible for delivering concierge-level, white glove support to our customers and differentiating Twist Bioscience as a biotech industry leader.
You’ll interact with a broad range of customers who are engaged in ground-breaking genetics research at universities and in the private sector. You’ll also interact, support, and build strong relationships with a wide range of Twist Bioscience sales staff including Account Managers and Field Application Scientists. Your goal is to achieve high customer satisfaction scores, drive loyalty to our products, and reinforce the quality of our brand.
What You'll Bring to the team:
Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.
At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.
Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.
Full Time
Scientific Services
$55k-68k (estimate)
11/04/2022
11/27/2023
twistbioscience.com
SOUTH SAN FRANCISCO, CA
200 - 500
2013
Public
EMILY M LEPROUST
$50M - $200M
Scientific Services
Twist Bioscience is a DNA synthesis platform that provides functional genomics, drug discovery, genome engineering and bio-detection solutions.
The job skills required for Customer Support Specialist include Microsoft Office, Written Communication, Customer Support, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
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To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They help customers with their queries and complaints.
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Communication skills come as pretty much as a given, concerning customer support.
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