70 Customer Support Specialist Jobs in San Francisco, CA
Sirona Medical is Hiring a Customer Support Specialist Near San Francisco, CA
As a Sirona Customer Support Specialist you are responsible for delivering a unique experience to our users. Your focus will be on cultivating helpdesk support in line with the vision of the Customer Support team. You will resolve all customer-facing issues through a highly collaborative and efficient process. You’ll have the opportunity to develop efficient workflow paths for engaging with the rest of the team. You will exemplify what the culture at Sirona Medical stands for and represents. You will help develop and implement processes and frameworks that will scale along with our team to help ensure we can work collaboratively, inclusively, and with maximized efficiency and joy.
Key Responsibilities:
- Respond to client problems and actively monitor client sites
- Drive fast resolution of requests by our Standard Operating Procedures and Service Level Agreements, collaborating with other departments as necessary
- Log and document all incidents within our ticketing system
- Escalate unresolved issues to the appropriate internal channel
- Follow monitoring and alerting policies and procedures and ensure adherence to security procedures
- Troubleshoot, analyze, and maintain network performance metrics
- Work with engineering and product development as needed to identify and resolve software issues
Key Requirements:
- Experience leading a Customer Care/Call center environment, specifically with radiologists and PACS administrators
- Experience working in medicine and troubleshooting with doctors, ideally radiologists
- 3 years experience doing level I or higher troubleshooting experience at a call center or support center
- Experience with Zendesk or G-suite
- SaaS experience preferred
- Previous/recent start-up experience a plus
Benefits:
- Stock Options
- Unlimited PTO
- Medical, dental, vision insurance
- Life insurance
- Maternity and Paternity Leave
- 401K matching
- Apple equipment
- Sponsorship for conferences, continuing education, etc
The annual US base salary range for this full-time position is $40,000 - $60,000 equity benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Job Summary
Full Time
Consumer Goods
$64k-85k (estimate)
02/27/2024
05/23/2024
sironamedical.com
SAN FRANCISCO, CA
25 - 50
2018
Private
ERIC JI SUN WU
<$5M
Consumer Goods
Related Companies
About Sirona Medical
Sirona is a California-based company that develops software products offering radiology workflow optimization and data management for the healthcare industry.
The job skills required for Customer Support Specialist include Call Center, Life Insurance, Customer Care, Customer Support, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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