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Customer Support Specialist
Qonten San Francisco, CA
Apply
$64k-84k (estimate)
Full Time 6 Days Ago
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Qonten is Hiring a Customer Support Specialist Near San Francisco, CA

**Customer Support Specialist**

- | Sun, 09 Jan 2022 01:07:35 GMT

Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. Develop an in-depth knowledge of the Klaviyo platform. If you're a close but not exact match with the description, we hope you'll still consider applying. Document troubleshooting and problem resolution steps.

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For more information please click the link below

**part time**

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- | 4 hours ago Documents customer cases using a leading-edge customer relationship management system. Prior customer service experience helpful.

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- | 5 hours ago Answer donor support tickets across a range of topics related to matching gifts, corporate giving, and individual transactions. 20 vacation days per year.

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- | 4 hours ago Improve process automation portfolio penetration across key focus customers with support of account managers through. Review Summary Usage Report with Customer.

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- | 1 hour ago You will also have a solid understanding of all our processes and procedures and our customer support beliefs and values.

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- | 4 hours ago Answer inbound customer service calls with an open, friendly greeting. Communicate with Service Technicians to meet client requirements.

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- | 1 hour ago We pay our restoration customer engagement specialists a sign-on bonus in addition to a competitive salary of $50,000/year plus 1% commission on all closed jobs

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- | 5 hours ago This includes fundamentals of delivering world-class product knowledge and customer service in a customer obsessed environment. Medical, dental, paid time off.

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- | 4 hours ago Develop support documentation and build a knowledge base to increase the efficiency with support for external clients. Experience in AWS/Google Cloud.

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- | 4 hours ago Previous experience in customer service, technical support experience preferred. Customer focus and a passion for support.

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- | 5 hours ago This includes fundamentals of delivering world-class product knowledge and customer service in a customer obsessed environment. Medical, dental, paid time off.

Job Summary

JOB TYPE

Full Time

SALARY

$64k-84k (estimate)

POST DATE

04/23/2024

EXPIRATION DATE

05/12/2024

Show more

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The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Specialist job description and responsibilities

To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

01/27/2022: Johnstown, PA

They are also responsible for conducting surveys on the products or services and communicating customer feedback.

01/30/2022: Chico, CA

A Customer Support Specialist will also replace products or process payment refunds as needed.

01/18/2022: Rockford, IL

They help customers with their queries and complaints.

02/18/2022: Richland, WA

Listen to customer complaints and provide adequate solutions for their problem via phone or email.

02/14/2022: San Diego, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs

Communication skills come as pretty much as a given, concerning customer support.

02/15/2022: Troy, NY

Make Connections and Give Compliments.

01/07/2022: Lompoc, CA

Ensure that customers understand the resolution and provide on-going education to customers.

01/11/2022: Spokane, WA

Compile and analyze customer requirements to give the best advice and resolve their query.

02/20/2022: Pensacola, FL

Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

01/09/2022: Chattanooga, TN

Step 3: View the best colleges and universities for Customer Support Specialist.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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