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Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.
About YouYou are a self-starter who thrives in a fast-paced environment and is excited to get cross-functional experience in a high-growth startup. You enjoy communicating with customers and practice active listening in all interactions. You are an adept problem solver with previous experience in technical customer support. You are comfortable working collaboratively and autonomously on new challenges as the company grows.
About the role:This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving basic support issues. As a Customer Support Advocate, you will be the first point of contact for customers seeking assistance. Your role will involve providing prompt and effective solutions, ensuring customer satisfaction, and laying the foundation for a positive support experience.
\nWe also work hard to ensure Canary is a fun and exciting place to work. How do we do this?
First off, we've added Canary Days to the calendar as company holidays to ensure that the team has time to recharge. Whether that means having an extended weekend each month or making sure there are sufficient breaks incorporated into the team's busy workweek, we want everyone to get the rest they deserve!
Second, we have a list clubs and perks listed below that create space for us to hang out:
Self Improvement Club: We meet each month and share our personal goals for the month. We are able to expense $75 towards any purchases that helped us achieve these goals.
Fireside Chat: We meet each month to discuss a wide range of issues. This group was started focused on women's issues and has expanded in scope over the last several months.
$50 to stay at any hotel that uses Canary Check-in
Book a trip at one of the hotels that has Canary Checkin, stay there, leave a review on TripAdvisor/Google and get a $50 reimbursement!
$500 travel reimbursement: We offer you the chance to visit our offices in New York, San Francisco or Dallas by providing a travel stipend. Spend at least three days working with the team in either hub, and use the rest of your time exploring a new city!
Full Time
Software & Cloud Computing
$66k-90k (estimate)
11/19/2023
05/23/2024
canarytechnologies.com
SAN FRANCISCO, CA
<25
2017
SATJOT SAWHNEY
$10M - $50M
Software & Cloud Computing
The job skills required for Customer Support Advocate include Customer Service, Problem Solving, Customer Support, Customer Satisfaction, Listening, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Advocate positions, which can be used as a reference in future career path planning. As a Customer Support Advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Advocate. You can explore the career advancement for a Customer Support Advocate below and select your interested title to get hiring information.