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At Cardless, we’re building a credit card and loyalty platform that consumer businesses use to engage their customers. We’ve launched 9 credit cards, including for the largest mall operator in the U.S. and the largest airline in South America. We help businesses bring imaginative card programs to life, and have pioneered technology to embed credit card features natively into their products.
We value curiosity, humility, and intensity — we move fast and take ownership. This is a place where a motivated, resourceful individual can have an enormous impact on our trajectory. We're headquartered in San Francisco, and have raised about $60M in equity funding from top venture capital firms and angels.
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Cardless is looking for a Head of Customer Support reporting to our Chief Operating Officer.
Responsibilities
As our Head of Customer Support, you will be responsible for the leadership and oversight of our customer support operations. You will oversee the operations and performance of our contact center provider relationship, supporting technical vendors, the documentation and management of Cardless operational procedures, escalated customer cases, disputes & chargebacks, and collections operations. You’ll be responsible for tweaking, improving and revamping existing customer support policies, workflows, scripts and playbooks based on data driven insights while the company scales rapidly. You will coach, develop and lead the operational support team to resolve complex inquiries and process exception cases in an accurate and timely manner. You’ll work cross-functionally with the Cardless Product, Engineering, Risk, Compliance, & Legal teams to build processes and resolve customer issues with urgency and care. The Lead is instrumental in ensuring the team achieves overall business objectives including productivity, accuracy and customer satisfaction targets.
\nRequirements:
Benefits
We're headquartered in San Francisco, CA, with a beautiful office in the Mission District. We're proud to offer our team excellent benefits:
💸 Meaningful Start-up equity
🏥 100% health, vision & dental primary coverage
➕ 75% health, vision & dental dependent coverage
🍱 Catered lunches
🚎 $250/month Commuter benefit
👶 Parental leave
✈️ Team building events & happy hours
🌴 Flexible PTO with a minimum of 15 days off per year
🖥️ Apple equipment
💸 401k plan
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Cardless employees are required to be fully vaccinated and boosted against COVID-19, and to provide proof of vaccination prior to their first day. Cardless is an equal opportunity employer, and we value a diverse and inclusive workplace. We do not discriminate on the basis of race, national origin, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other applicable legally protected characteristics.
Full Time
$246k-347k (estimate)
04/25/2024
06/24/2024
cardless.com
San Francisco, CA
<25
The job skills required for Head of Customer Support include Customer Support, Leadership, Customer Success, Insight, Customer Satisfaction, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Head of Customer Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Head of Customer Support. Select any job title you are interested in and start to search job requirements.