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Job Description
Insight Global is seeking a Remote Member Support Representative for a telehealth / nutrition client based out of San Francisco.
The goal of this client is to help people transform their lives by making meaningful changes to their eating habits and lifestyle.
As a member of their support team, you will play a crucial role in this mission. You will be at the front lines, working directly with members who call in to help them schedule appointments, answer their questions, and create an unforgettable experience that empowers them to take control of their health.
Every conversation you have will be a chance to make a real difference in someone's life, and to inspire them to embrace the transformative power of food as medicine.
You are the first point of contact that most people will have, so your ability to connect with people is crucial!
The main responsibilities include :
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
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Required Skills & Experience
Minimum of 6 months of experience working remotely in an inbound customer support or inbound sales support role where they were required to UPSELL a product, service, or upgrade.
Bilingual in English and Spanish
Experience in a high-volume inbound environment with the ability to be on the phone all day
Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds
Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities
Ability to work independently but efficiently from home with the willingness to adapt- this is a start-up environment and things are constantly changing!
Nice to Have Skills & Experience
Experience with Zendesk or Athena Health
Proficient in Google Suite applications
Previous experience working in healthcare / wellness company or a strong passion for health, wellness, and fitness
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.
Full Time
Business Services
$59k-76k (estimate)
04/29/2024
05/09/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.