Leads the customer success function with a vision and strategy to provide customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and drive sales and increased revenue. Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle. Designs data collection and feedback mechanisms to identify and understand customer needs, assess customer health and aid the development programs and policies. Buil ...ds team capabilities and capacity. Establishes collaborative relationships with sales, product development, and other customer facing functions. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head.More Show Less
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About Sprig. Sprig is a product experience platform to build better products. Top tech companies like Notion, Square, and Dropbox rely on Sprig to elevate their product experience through targeted in-product surveys, session replay, and AI analysis. Sprig is backed by top-tier investors, including Andreessen Horowitz, Accel, and First Round Capital. More about our mission, values, and why it's a great time to join us here. About the Role. We're l...
Team. Nextdoor. Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on. Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor i...
HEAD OF CUSTOMER SUCCESS (SAAS). IN-PERSON, DURHAM, NC. In Search of Passionate Customer Success Leader for Leading SaaS company. What is a Passionate Customer Success Leader. To us at ValueCore, passionate means. You build and maintain deep conviction about the value of our solution to transform our customers’ business. You desire to know our customers’ working environments intimately. You are okay churning “bad fit” customers, but you have a hi...
Job Description Job Description Head of Customer Success - SaaS About Us:ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50 team members spread across the US, UK, Canada, India and Australia. 30 members are based in Austin, TX. We are seeking an ambitious and sel...
