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To be successful in this role, you should be focused on the customer and providing white-glove care to all sellers. You are observant and detail-oriented. You possess an understanding of the business, our products, and services, you are deadline-driven and customer-focused.
The ideal candidate must possess great communication skills and be able to prioritize tasks, respond with care and be resourceful in all you do. You are organized, reliable, and results-oriented.
The goal is to support our buyers and sellers, completing auction execution and quality checks throughout the process. Your goal every day is to create new customers by giving our current customers stellar customer service so they talk about us every chance they have.
Our top agents are genuinely excited to help our customers. They’re patient, empathetic, and passionately communicative. They can put themselves in our customers’ shoes and advocate for them when necessary.
Working in a contact center is NOT for everyone, and we recognize that! The work is challenging but rewarding. Some days can be more stressful than others as your role requires your patience at times while listening to customers who have experienced upset with their service. BUT, if you persevere, you will feel rewarded in knowing you have provided quality service that truly helped someone in need.
This is a part-time position with the potential for shifts on weekends, weekdays, and evenings between 8:00 am and 8:00 pm EST. A set number of weekly hours are not guaranteed and scheduled shifts are dependent on business needs.
This position is a remote (work from home) position that must reside in the United States and therefore you must meet the minimum IT requirements of High speed internet, minimum speed of 10-15Mbps download and 4-6Mbps upload. If you are unable to meet these requirements, unfortunately, you will not be considered for this role.
Key Responsibilities:
Skills and Experience:
Inclusive and Diverse Culture
Here at MaxSold, we embrace our differences. We are committed to furthering our culture of inclusion. Our core values and leadership principles guide our team members to seek diverse perspectives, to learn from one another, to be curious and to build trust.
MaxSold is committed to a diverse and inclusive workplace. MaxSold is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@maxsold.com
Work/Life Balance
Our team values work-life balance. Striking a healthy balance between personal and professional life is crucial to happiness and success at MaxSold. We are happy to offer a flexible schedule so team members can have a more productive and well-balanced life—both in and outside of work.
Part Time
$46k-57k (estimate)
07/07/2023
05/22/2024
The job skills required for US Customer Support Rep (Remote) - part time include Customer Support, Customer Service, Problem Solving, Products and Services, Communication Skills, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an US Customer Support Rep (Remote) - part time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by US Customer Support Rep (Remote) - part time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for US Customer Support Rep (Remote) - part time positions, which can be used as a reference in future career path planning. As an US Customer Support Rep (Remote) - part time, it can be promoted into senior positions as a Technical Customer Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary US Customer Support Rep (Remote) - part time. You can explore the career advancement for an US Customer Support Rep (Remote) - part time below and select your interested title to get hiring information.