44 Customer Support Associate (International Only) Jobs in San Francisco, CA
SHORT STORY is Hiring a Remote Customer Support Associate (International Only)
Short Story is a brand that celebrates petiteness, boldness, and modern womanhood. Our culture is one that blends an obsession with data, passion for a truly better product, and a scrappy startup mentality. We've been recognized by Buzzfeed, WhoWhatWear, People, and rated the #1 Best Clothing Styling Service by USA Today. We’ve grown rapidly in the last 2.5 years and have big plans for growth in 2022.
We’re hiring several Customer Support Associates to join our CX team. Our ideal candidate is someone who is passionate about startups, ecommerce, consumer brands, and emerging technologies with a focus on doing the right thing for people, clients, and the world.
About the Role:
As part of the Client Experience team, you will ensure our clients have a smooth, delightful experience.
You will be responsible for:
- CX Operations: Responding to and managing client experience inquiries in our various channels
- Ad-Hoc Tasks: Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly
- Data Analytics: Track performance on a daily, weekly, and monthly basis by assisting with the collection of data and explaining the “why” of what happens
- User Interviews: Facilitate regular interviews with users to collect feedback and insights to better serve our audience
Qualifications:
- 2 years of experience in customer service
- Fluent English
- Perfect writing
- Familiarity with Slack, Zendesk, Google Sheets
- Attention to detail
- Previous experience working in ecommerce or a tech startup is a plus
- Must be flexible and able to wear many hats
- Able to translate client experience into recommendations
Schedule and Location:
- 40 hours a week (may include some weekend and evening hours)
Job Type
- Full-time
Job Summary
Full Time
$47k-59k (estimate)
09/20/2023
05/12/2024
shortstorybox.com
San Francisco, CA
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The job skills required for Customer Support Associate (International Only) include Customer Service, Customer Support, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Associate (International Only). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Associate (International Only). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Associate (International Only) positions, which can be used as a reference in future career path planning. As a Customer Support Associate (International Only), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate (International Only). You can explore the career advancement for a Customer Support Associate (International Only) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
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Route and direct customer requests to appropriate personnel.
01/03/2022: Allentown, PA
Work within various teams to ensure outstanding customer service.
03/12/2022: Atlantic City, NJ
Support agents can find out which tickets need their attention the most by creating customized ticket views.
02/26/2022: Alexandria, LA
Develop professional relationships with ongoing customers through excellent customer service.
02/25/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
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Listen attentively and actively.
02/25/2022: Charleston, WV
Take ownership and responsibility.
01/18/2022: Utica, NY
Attending training sessions to grow knowledge of products and to develop customer service skills.
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Maintain broad knowledge of customer products and services.
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Step 3: View the best colleges and universities for Customer Support Associate.
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