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**Customer Support Specialist**
San Francisco / Borrower Guidance / Full-time **What you'll do:** As a Customer Support Specialist on our Borrower Guidance team, you will work with our borrowers to help them understand their loans. You will be an advocate for our borrowers, both internally and with our external partners. As the first line of communications for Scratch, you'll work directly with borrowers to address issues, answer questions and incorporate feedback into our continuously evolving platform via the phone, email, and chat. You will move at a fast pace, showing a passion for learning new things while displaying empathy in interactions with our borrowers. **What were looking for:**
1-3 years of experience in a similar role
Strong oral and written communication skills
Extremely organized, strong attention to detail
Highly adaptable team player
Ability to work in a fast paced environment
Ability to manage multiple issues in a timely manner
Excellent computer proficiency (MS Office)
High school diploma or GED required
**What We Offer:**
Health Care: We cover 99% of your healthcare premiums and 70% of your dependents premiums and offer competitive medical, dental, and vision insurance plans.
Retirement: We provide a company-sponsored 401k program!
Learning & Development: We offer a $1,500 per year stipend for your personal career development!
Wellness Benefit: Were proud to provide employees a $100/month pre tax credit towards any gym or fitness program.
Catered Lunches: We have high-quality catered lunches every day and well-stocked kitchens.
Generous PTO, sick leave, and parental leave
Cell Phone Reimbursement: We reimburse you $50 per month towards your cell phone bill.
Additional Benefits: We offer each employee to enroll in tax free benefits such as commuter benefits and an FSA account.
**About Scratch** Scratch's mission is to build a repayment platform to change the way consumers experience debt. Most of us take on debt to help us get ahead, or in many cases, to not fall behind. But for most of usdespite its necessityonce we have debt, it doesn't play a healthy role in our lives. It can be hard to understand, difficult to manage, and unaccommodating to changes in our lives. This is why we started Scratch. We wanted to reinvent the loan servicing industry, wellfrom scratch. We wanted to create a world where debt plays a healthier and less taxing role in more people's lives. By bringing world-class product and technical thinking to a multi-trillion industry that hasn't seen innovation in well over two decades, Scratch's platform empowers borrowers to have greater control, visibility and flexibility over their financial health, removing the traditional loan servicer from the equation altogether and bringing borrowers closer to their lenders. Our team is rapidly growing and comes from diverse backgrounds including Google, Dropbox, Amazon, Pinterest, Facebook and Affirm. Our office is based in San Francisco. With a growing community of lenders and borrowers, we think it's time the world knows there's a better way to pay back their loans. We'd love for you to join in our mission and help play a role in changing the way we experience debt for the better!
Full Time
$56k-72k (estimate)
04/28/2024
05/11/2024
events.scratch.com
NEW YORK, NY
25 - 50
2010
ROBERT PRINCIPE
<$5M
Consumer Services
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.