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**Customer Support Specialist**
San Francisco / Business Operations / Remote or On-Site **About the Opportunity**
Our Customer Support Specialist will provide the 1st line of support for our existing clientsprimarily by email, sms and phoneto resolve issues and answer questions. You'll become an expert in our platform and work with various teams (Operations, Customer Success, Engineering) to reach problem resolution and track issues. Most importantly, you'll advocate for the customer. You'll share their feedback with internal teams, helping to improve our systems and inform our product roadmap.
*This person will report to the Director of Business Operations*
**Who We Are**
Settle is a FinTech company on a mission to help businesses thrive by taking the worry out of cash flow management. Were building software making it super easy for finance teams to track, pay, and reconcile invoices. We pair that with lending products to offer our customers the power and flexibility to choose who, when, and how to pay their customers. Our small but growing team was founded in San Francisco along with an engineering hub in Lviv, Ukraine. Were building a fully distributed team and support you working from wherever you are. We're well funded (Series-B) with backing by Ribbit, Stripes, Kleiner Perkins, Founders Fund, SciFi Ventures, and others. Our benefits are competitive, our time off is flexible, and our compensation packages include equity. Check out this and .
Provide the 1st line of support for our existing clientsprimarily by email, sms and phoneto resolve issues and answer questions
Focus on timely resolution of customer requests, providing a highly responsive customer experience that meets and exceeds service level targets
You have previous experience in customer success
You're a strong communicator and can distill complex problems into clear and succinct solutions
You're a self-starter who works autonomously to find solutions and workarounds, but knows when to ask for help when blocked
You're detail oriented and are able to prioritize tasks effectively
You thrive in a fast paced environment
You're empathetic and always put the customer first
**Our Commitment to You**
At Settle we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.
Full Time
$68k-87k (estimate)
04/29/2024
05/12/2024
settlescarstrucksrvs.com
FLINT HILL, VA
<25
1997
WILLIAM SETTLE
$50M - $200M
Retail
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.