280 Customer Success Manager Jobs in New York, NY
Tropic is Hiring a Customer Success Manager Near New York, NY
Job Description
Tropic helps innovative companies save time and money by delivering unprecedented visibility and control over every dollar, every contract, and every supplier in one place. We're the spend management software, data, and services you can trust—we guarantee it. Tropic is procurement paradise, where your bottom line is our top priority.
We launched from stealth in 2020, raised $65 million in back-to-back Series A & B funding, grew 5X, were named a LinkedIn Top Startup, are building an incredible team and award-winning culture, and are managing over 5 billion dollars in spend for companies like OpenAI, Intercom, Notion, Plaid, & Greenhouse. Now is the perfect time to join. The best is yet to come! 🌴🚀
We are looking to hire someone based in the United States for this position.
About the RoleThe Customer Success team is the face of Tropic, serving as the connective tissue between our clients and the software and services we provide. If you love developing lasting relationships with customers and enjoy a fast-paced environment, this is an excellent role for you. You will work with every key decision-maker within our customers' executive teams. Our customers see Tropic as a valued partner, capable of driving meaningful savings, reducing time spent dealing with vendors, and advising on purchasing decisions. Customer Success engages many different customer stakeholders, ranging from procurement, finance, and technical leaders.
What You'll Do- Cultivate collaborative relationships with finance and procurement leaders
- Manage a diverse set of executive stakeholders representing all major functions
- Design and determine Tropic's role in a customer's purchasing process
- Monitor savings obligations for clients to determine areas of focus
- Prioritize contract negotiations to drive the largest impact
- Execute regular business reviews with finance stakeholders to discuss success metrics and assess the overall impact and health of our partnerships
- Conduct software audits with business stakeholders to understand pain points with existing tools and purchase roadmaps
- Participate in all Tropic team-building activities and find ways to contribute and add to Tropic's culture
- 3 years of work experience in Customer Success
- Strong communication skills
- Process-minded, with experience in project management
- Detail-oriented, with clear evidence of implementing organizational systems
- Business acumen with an implicit understanding of how to prioritize dissimilar tasks
- Verifiable track record of high-performance
- Desire to own and execute projects with autonomy
- Growth mindset
Specific to pay transparency laws, the minimum annual salary for this position is $80,000 and may also include commission, incentive pay, incentive stock options, and benefits. The final job level and compensation will be determined by various factors such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, and other business considerations.
- 100% medical, dental, & vision coverage for all employees dependents
- Remote first work environment
- Optional offices in NYC, Atlanta and Denver
- Virtual & in-person meetups
- $1000 annual stipend for WFH, L&D, Wellness
- Unlimited flexible vacation and holiday time off
- 14 paid company holidays
- 12-week parental leave for all parents
- Online mental health therapy
- Commuter benefits, FSA, HSA
- Award-winning values and culture
- Equity refresh program
- 401k plan
Research suggests that 60% of those identifying as under-represented might have talked themselves out of applying due to imposter syndrome or the confidence gap. If this applies to you, feel empowered to apply for this role even if your experience doesn't exactly match up to our job description (our job descriptions are directional and not perfect recipes for exactly what we need).
Tropic is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. Tropic is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Job Summary
Full Time
$80k-106k (estimate)
04/20/2024
05/08/2024
tropicapp.io
New York, NY
<25
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
