Hybrid/Remote Position

In this role you will:

• Own customer relationships, acting as their primary point of contact and trusted advisor.

• Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities.

• Develop and deliver training and educational materials to help customers maximize the value of our products and services.

• Communicate regularly with customers to assess their satisfaction, address concerns, and gather feedback.

• Collaborate cross-functionally with sales, support, and product teams to advocate for customers' needs and ensure timely issue resolution.

• Monitor key performance metrics, identify potential customer risks or churn indicators, and implement strategies to mitigate them.

• Stay updated on industry trends, best practices, and competitors to provide relevant insights and guidance to customers.

• Act as a customer advocate within the company, providing feedback to improve our offerings based on customer needs and requirements.

We are looking for someone who has:

• Proven experience in a customer-facing role, such as customer success, account management, or sales.

• Excellent interpersonal and communication skills to build rapport with customers at all levels.

• Strong problem-solving and analytical abilities to address customer needs effectively.

• Knowledge of the industry and understanding of customers' business processes and goals.

• Proficiency in using customer relationship management (CRM) software and relevant tools.

• Self-motivated, results-oriented, and able to manage multiple customer accounts independently.

• Demonstrated ability to collaborate effectively in a team environment.

• Excellent organizational and time management skills to prioritize tasks and meet deadlines.

• Customer-focused mindset with a passion for delivering exceptional experiences.

You may be a good fit if you have these additional skills and/or educational background:

• Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).