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About us:
Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, AON, BDO and more.
Founded in Copenhagen, Denmark, in 2014, Templafy’s success is built by our 60 employee nationalities found at offices around the world. We believe when people feel they belong, have a voice, and feel heard, they are happier and perform better, and that way, everyone wins. Our innovation, diversity, and unique product have raised over 200 million in funding from Insight Venture Partners, Seed Capital, Dawn Capital, Damgaard Company and Golub Capital.
Customer Success at Templafy:
Reporting up through our Chief Revenue Officer, Customer Success at Templafy is responsible for guiding customers along the value realization path, ensuring they receive positive ROI on their initial use case and paving the way for expansion to new business units and new use cases. Alongside our colleagues, CS is accountable for Gross Retention Rate and Net Retention Rate. We aim to deliver an effective enterprise customer experience, responsive to needs and proactive with strategic advice. This requires deep understanding of our customers’ businesses and the ways in which Templafy can drive positive business outcomes towards cost savings and revenue generation. It also requires genuine relationship building internally and externally.
As a team, we aim to grow together, energized by individual and shared accountability. We are mutually responsible for team learning and development, meaning we proactively share knowledge, contribute to team initiatives, and provide constructive feedback with honesty and positive intent.
What we’re looking for:
As a Customer Success Manager, you will be working closely with a wide range of exciting companies worldwide and will interact with internal and external stakeholders across different business functions. You will report to the North American/EMEA Customer Success Lead, who in turn reports to the VP of Customer Success (global).
You will have full ownership of your own customer portfolio. This means being accountable to your own GRR and NRR. You will work closely with internal stakeholders across Account Management, Solutions Engineering, and Technical Support to achieve your goals. You will become a trusted advisor to your customers, assisting them to fully adopt and realize the current and future value of the Templafy solution. You will focus your time and attention on identifying, delivering and proving positive business outcomes (PBOs) for your customers.
Your contributions are critical to Templafy’s ability to reach our full growth potential. You can expect to inspire – and be inspired by – the team’s energy, commitment and drive to succeed.
Responsibilities:
Requirements:
Employee Benefits:
We interact freely across teams and are dedicated to building a strong company culture with an emphasis on career development and plenty of social events.
Compensation:
Base Salary: $96,400 - $115,000. Exact compensation may vary based on skills, experience, and location.
Templafy is a workplace of belongingness. To us this means that you have a voice, you dare to speak up, and your voice is heard. We focus on offering an environment that allows all employees to feel that they belong regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or other status.
Full Time
IT Outsourcing & Consulting
$100k-133k (estimate)
04/24/2024
07/02/2024
templafy.com
CHRISTIANSHAVNS KVARTER, HOVEDSTADEN
200 - 500
2013
HENRIK VALENTIN PRINTZLAU
$10M - $50M
IT Outsourcing & Consulting
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.