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Live events are fun.
Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family.
Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories.
The world’s best companies use TicketManager’s industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be.
TicketManager is an official partner of the Philadelphia Eagles, Texas Rangers, Chicago White Sox, LAFC, Minnesota Wild, Ticketmaster and a partner of over 50 professional and college sports teams, franchises, universities and technology providers.
TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL.
The Customer Success Manager provides vision and execution in maintaining/developing sales growth in existing accounts, by creating and identifying opportunities to sell additional services and solutions. This role is responsible for the integration, optimization, upsell and contract renewal of TicketManager’s existing customer base. The CSM provides proactive, focused attention to identify upsell opportunities and ensure clients renew with the right solution to maximize clients’ return on investment and long-term success with TicketManager. The CSM must possess the technical and sales expertise required to maximize client revenues and manage all phases of the renewal cycle.
Ideal candidates possess strong B2B sales, business development and/or account management experience. These individuals are committed to winning, but also benefit from seasoned leadership and an incredible customer base ideal for up-selling and cross-selling our growing platform.
Responsibilities:
Desired Skills and Experience:
The successful candidate must be a motivational leader, experienced at building strong and mutually beneficial client and internal relationships, be a strategic thinker, able to interact at C-level with clients and internally. Candidates must be willing to travel to meet clients in person as necessary.
TicketManager Highlights:
Full Time
IT Outsourcing & Consulting
$119k-161k (estimate)
06/29/2022
08/31/2023
ticketmanager.com
CALABASAS, CA
50 - 100
2007
Private
RYAN KAHN
$10M - $50M
IT Outsourcing & Consulting
TicketManage provides software as a service based enterprise sports and entertainment ticket management solutions.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.