About Tennr:

At Tennr, we’re building a platform for automating the rote workflows slowing down the healthcare industry. We believe that the fax shouldn’t be a barrier to getting great care and build world-class AI models to automate the work needed to make practical solutions. 

The Role: 

We’re hiring a Customer Success Manager to join our growing team and own a wide range of client-facing responsibilities.

This role is highly entrepreneurial and cross-functional, and the successful candidate will make an immediate and continuous impact on the satisfaction and success of our clients. 

Key Responsibilities: 

• Successfully and consistently deliver ROI and value for our customers by consulting for their business while leveraging Tennr solutions

• Help build repeatable processes & tactics to provide our clients with a seamless onboarding experience and a successful partnership which may include driving engagement through user office hours, webinars, and customer facing marketing resources

• Lead the knowledge sharing effort derived from the voice of the customer between all departments of our company

• Work closely with the implementations, support, engineering, and product teams as a point of escalation for complex issues

• Manage renewal engagement, discover and identify upsell/cross-sell opportunities, and potential for long term contracts to maximize customer growth and overall partnership 

Qualifications:

• 3 years of experience in a customer success or account management role managing complex, high touch accounts

• Ability to own, lead & improve the customer journey from onboarding, through implementation and post-launch consultations

• Ability to develop cross-functional relationships and establish critical feedback loops

• You have experience leading meetings with executive sponsors which may include product training, QBRs, and on-site workshops

• You thrive in an unstructured start-up environment (lack of process does not frustrate you)

• You’re a self-starter with an entrepreneurial mindset

Compensation

The base salary for this role is expected to be $110,000 - $125,000 per year. In addition, employees at Tennr can expect generous benefits and may be eligible for equity.