268 Customer Success Manager Jobs in New York, NY
Neota is Hiring a Customer Success Manager Near New York, NY
Job Description
Candidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational institutions as our customers.
We are actively seeking a results-driven and proactive Customer Success Manager to join our growing team. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients. If you have a passion for building strong customer relationships and driving business growth, we want to hear from you.
Requirements
1. Proactive Outreach:
Initiate and maintain proactive communication with clients to understand their evolving needs and ensure a positive customer experience.
2. Customer Success Plans:
Develop and implement tailored customer success plans, aligning with clients' goals and objectives to drive mutual success.
3. Cross-Selling and Upselling:
Identify and capitalize on opportunities for cross-selling and upselling additional products/services to enhance customer value and contribute to revenue growth.
4. Goal Review:
Collaborate closely with clients to review and align on goals, conducting regular goal review sessions and making adjustments as needed.
5. Customer Check-Ins:
Conduct regular check-ins with customers to gather feedback, assess satisfaction levels, and provide proactive support.
6. Renewal Preparation:
Proactively prepare for customer renewals by understanding their needs, addressing concerns, and ensuring a smooth renewal process.
7. Customer Education:
Develop and implement educational programs and resources to empower customers, enabling them to maximize the benefits of our products/services.
8. Review Customer Metrics:
Analyze customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and overall success.
9. Customer Health Analysis:
Assess the health of customer accounts, identifying potential risks, and collaborating with internal teams to address challenges.
10. Customer Advocacy:
Act as a strong advocate for customers internally, ensuring their voice is heard and their needs are addressed across the organization.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) plan
- Professional development opportunities
- Flexible working conditions in a collaborative and innovative environment.
If you are a proactive and customer-focused professional with a passion for driving success, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter highlighting your relevant experience and achievements.
We are grateful for all applications, however only successful candidates will be contacted.
Job Summary
Full Time
$105k-141k (estimate)
05/05/2024
05/20/2024
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
