279 Customer Success Manager Jobs in New York, NY
Roots Automation is Hiring a Customer Success Manager Near New York, NY
Customer Success Manager
The customer success team at Roots Automation is seeking a manager interested in leading a team of project managers to successfully onboard and maintain Digital Coworkers for Roots customers. The ideal candidate is adept at driving digital strategy, guiding agile technology implementations, and leading project teams.
Our ideal candidate has these qualifications and will manage these responsibilities to achieve success:
Responsibilities:
Lead, inspire, and develop a high-performing team of technology professionals to understand Roots customers’ business objectives and challenges and align technology solutions accordingly.
Foster a collaborative and innovative team culture, ensuring alignment with company goals.
Train & govern Project Managers on project delivery and ensure the project timelines are met.
Undertake innovative methods of process improvement(s) and launch projects enabling efficiency and enhanced customer experience to ensure overall satisfaction.
Provide mentorship and guidance to team members to enhance their skills and career growth.
Apply a consultative mindset to understand customer challenges, provide strategic guidance to customers on technology adoption and implementation, and recommend tailored technology solutions for insurance customers.
Collaborate with customers, AI and software development teams to help steer product direction and enhancements to benefit customers.
Collaborate with sales to define project scopes, objectives, and deliverables.
Possess a deep understanding of our technology offerings and stay abreast of industry trends.
Capable of accurately assessing key business metrics and situations from a firm, organization, and leader’s perspective
Qualifications:
7-10 years of experience in a customer-facing technology role
Proven leadership skills in guiding and managing cross-functional teams with a demonstrated ability to drive transformational agendas.
Demonstrated expertise in process improvement and LEAN management methodologies.
Well versed in agile project management approach, leveraging tools like Miro, Jira and Confluence
Strong understanding of insurance industry
Ability to manage executive stakeholders and foster relationships in group and in one-on-one settings
Excellent analytical skills
Project management certification (e.g., PMP) is a plus.
Job Summary
Full Time
$108k-152k (estimate)
02/05/2024
06/03/2024
rootsautomation.com
New York, NY
<25
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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