290 Customer Success Manager Jobs in New York, NY
Adapty is Hiring a Remote Customer Success Manager
Help Adapty users get the most out of our service
Adapty was created as a product from developers for developers. Having 3 significant components in its core (6 SDKs, Web API, and an admin panel) make Adapty a truly professional tool. Although we design the product to be easy and intuitive to handle, having hidden all the complex implementations under the hood, sometimes our customers require prompt help from us.
Our customer base expanded rapidly over the last 6 months, which leads us to grow our customer success capacity. We continue to make sure our customers are happy with our product and motivate them to use its full potential.
That’s why we’re looking for a strong customer success manager who can help us build long-lasting relationships with our customers.
We're a fully remote company with HQ in NYC. This is a full-time employment position.
In this role, you will...
Be the client’s advocate. You are going to make sure clients do not have issues with our product, or, if they appear, you will promptly respond.
Help the business development and customer support team. Help customers upgrade to better plans, match their expectations, and make them happy.
Make sure our customers stay with us. It may be solving payment issues, working on negative feedback, etc.
Report bugs and feature requests to the product team. You’re a frontliner who directly communicates with our active users and the first to learn if something isn’t working as expected. Collect the feedback and help us build a better product.
Build relationships and trust. Stay friends with our customers and make them love Adapty.
You will be a great fit if...
You’re a pleasant and patient communicator. You’re tolerant of different people and love communication. You speak and write English fluently.
You have a proven background. We expect you to teach us, not vice versa. You have proven experience from an international IT company, know common support and CRM systems (we use Front and Jira), and are a pro in using them.
You’re ready to own your results. You want it all and you want to be the leader.
It’d be great if...
You have experience developing and analyzing client portfolios.
You have been working in a SaaS company before. It will be ideal if you know the mobile market and have been working at companies such as RevenueCat, AppsFlyer, or Adjust.
What you may expect from working with us...
No bureaucracy and simple and clear processes.
Remote work with a flexible schedule.
Opportunity for professional growth and trying new things out.
How to apply?
Now that you know about us, we would like to learn more about you. Send us an engaging message to jobs@adapty.io with the information you think is relevant. Tell us why you want to join us, what excites you about the problems we're solving, and how you envision your role in Adapty.
Job Summary
Full Time
Securities
$94k-126k (estimate)
08/08/2023
04/30/2024
adapty.com
CRANFORD, NJ
100 - 200
2014
Private
STEPHEN G BROZAK
$5M - $10M
Securities
Related Companies
About Adapty
Adapty is a New Jersey-based digital commerce and customer experience company that provides services such as UX design, DevOps and quality assurance to businesses.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
Similar Jobs
Popular Articles
