258 Customer Success Manager Jobs in New York, NY
Braintrust Tutors is Hiring a Customer Success Manager Near New York, NY
Job Description
Customer Success Manager: NYC/Tri State
Are you ready to embark on an exciting journey with Braintrust Tutors, the most dynamic and fastest-growing high impact tutoring provider? We're on the lookout for a high-octane, passionate individual to fill the role of Customer Success Manager. This position allows working remotely but requires the candidate to be based in New York City or the surrounding Tri State areas and up to 50% travel into NYCPS schools.
About Us:
At Braintrust Tutors, we're not just about education; we're about empowerment. We believe in unlocking the full potential of every student, providing them with the tools they need to succeed academically and beyond. With our unique approach to lasting educational gains, we're making waves in education and transforming the lives of K-12 students everywhere!
The Opportunity:
As the NYC based Customer Success Manager, you'll be at the forefront of our mission to revolutionize education. In this role, you’ll have a highly unique opportunity to work directly alongside our CEO & Co-Founder, working together to conquer the largest school district in the country (NYCPS).
What You'll Do:
- Build and nurture strong relationships with our partner NYCPS schools, ensuring their needs are met and their expectations are exceeded.
- Collaborate with internal team members to develop and implement strategies for success, leveraging our tools and resources to maximize impact.
- Provide exceptional support and guidance to both our tutors and partner schools, helping them make the most of our unique solutions.
- Act as a champion for our company and brand, advocating for the unique value we bring.
- Stay ahead of industry trends and developments, continuously seeking opportunities for growth and improvement while learning directly from the best!
- Onboard, launch and support NYCPS customers.
What We're Looking For:
- A minimum of 2 years experience in a Customer Success position, ed tech/education sales highly preferred
- A driven, enthusiastic individual with a positive attitude and a love of NYC, who thrives in a fast-paced environment.
- Hospitality background strongly preferred
- Experience working with the NYC DOE, preferred
- Strong communication and interpersonal skills, with the ability to build rapport and trust and comfort in taking a leadership role with school leadership.
- Excellent organizational skills, with a keen eye for detail and a commitment to delivering results.
- A high degree of proficiency in customary productivity tools (e.g., Word/Docs, Excel/Sheets, Notion, Hubspot, etc.) and a willingness to embrace new technologies.
- Flexibility and adaptability, with a passion for tackling new challenges and opportunities.
Job Summary
Full Time
$120k-169k (estimate)
04/28/2024
05/16/2024
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
