79 Customer Service Representative Jobs in Augusta, GA
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Trinity Industries Careers is Hiring a Customer Service Representative Near Augusta, GA
RSI,recently acquired byTrinity Industries, Inc is hiring aCustomer Service Representativefor ourAugusta, GA location. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions.
What you'll do:
- Customer Service, intake of BOLs, and commodities being delivered or transferred
- Fulfill daily workload and tasks delegated by manager/cross-train as necessary
- Enforces safety policies and procedures with other employees and visitors to the facility
- Updating and maintaining customer databases
- Monitoring and ordering customer inventory
- Maintaining filing systems
- Maintain and communicate customer inventory information
- Compiling records of office duties and activities
- Handling inquiries and incoming customer work order requests
- Reviewing files and records to answer customer requests for information
- Checking and distributing documents and correspondence
- Photocopying, scanning, faxing, and sending emails
- Organizing and scheduling customer work orders
- Interacts with customers, railroad crews, and visitors
- Answer phones for the facility
- Utilizing an inventory tracking system
Office environment:Work in double-wide on Rail Road Terminal property/No exposure to extreme heat, cold, noise or chemicals or hazardous equipment.
What you'll need:
- High school diploma or GED equivalent
- Valid Driver License
- Five (5) years of experience in an Office setting, railyard preferred
- Ability to understand and follow operating procedures and policies
- Proficient computer skills with Excel, Microsoft Word, and Outlook
- Knowledge of office and business practices, equipment, and procedures
- Good conflict resolution skills
- Able to pay close attention to details and identify and correct mistakes
- Must possess good organizational skills
- Ability to perform work safely and productively
Core Competencies:
- Customer Orientation: A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction
- Interpersonal: Ability to develop and maintain relationships with others and adapt to a situation appropriately
- Organized:Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing
- Oral Communication:Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback
- Task Completion: Ability to complete assigned tasks accurately and efficiently, following set procedures and following up when necessary
Job Summary
Full Time
$36k-45k (estimate)
03/21/2024
04/11/2024
The job skills required for Customer Service Representative include Customer Service, Scheduling, Customer Support, Customer Satisfaction, Attention to Detail, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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