Customer Service Representative

Are you a skilled and motivated individual who thrives in a dynamic and fast-paced environment? Do you have a passion for delivering excellent customer service and ensuring customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative.

At RBW Logistics, we are logisticians, strategic suppliers, and trusted friends. Our purpose is to Create Opportunities for Others to Shine and Grow. We align our strategies with our customers' goals and objectives, delivering results and conquering supply chain challenges. If you're ready for a challenge and want to have fun while making a difference, then we may be the right place for you.

Main Responsibilities:

• Serve customers by providing all necessary service and product information
• Resolve service and product problems
• Ensure customer satisfaction and a pleasant user experience

Customer Service Representative Job Description:

We are seeking an experienced and seasoned Customer Service Representative who is committed to excellence in customer service. As the first line of contact with our customers, you will play a vital role in building trust and maintaining positive relationships.

The ideal candidate is creative, organized, and highly skilled in processing customer adjustments and maintaining financial accounts. You will analyze customer needs, collect information, and recommend potential services and products to management. Your contributions will directly impact our team's success.

Responsibilities:

• Accurately process inbound and outbound paperwork in a timely manner. This includes confirming the accuracy of data entry, reconciling the system, output to the customer’s documents, and ensuring that all special requests are appropriately addressed and followed through.

• Timely and accurately invoice customers for receiving, outbound processing, month end billing, and all special requests and services.

• Make sure that all customers’ queries are well investigated and resolved and escalate queries if appropriate to manager.

• Serve as liaison between warehouse personnel and customer. Resolve problems as they occur and ensure that accurate and complete information is conveyed to all.

• Write and complete accurate business correspondence to customers and team.

• Apply professional, polite telephone communication skills.

• Apply extraordinary customer service in a courteous, efficient and professional manner.

• Pay attention to detail to detect discrepancies on records or reports.

• Seek opportunities to sell value-added services to customers when the occasion arises.

• Assist in improving and monitoring procedures and processes to ensure cost effectiveness in providing the most efficient service.

• Show concern about attendance and attentiveness. Meet commitments; accept accountability and stay focused under pressure.

• Adhere to established guidelines and rules of the organization outlined in the employee manual

• Assists in performing physical inventories and second counts.

• • Performs other duties as needed by management.

Requirements:

• Multitasking abilities
• Analytical skills to gather and analyze information
• Conflict resolution skills
• Strong phone etiquette
• Active listening skills
• Effective documentation and record-keeping abilities
• Problem-solving capabilities
• Quality focus
• Excellent communication skills
• Product knowledge
• Customer service experience

Location: Augusta, GA

If you're ready to join a fun-loving and enthusiastic team that values your hard work, RBW Logistics is the place for you. In addition to competitive pay starting at $16 per hour and reaching up to $17.50 per hour, we offer a comprehensive benefits package that includes paid time off, health insurance, dental insurance, vision insurance, life insurance, disability insurance, and a 401k plan with matching. We also have a referral program and provide paid training to help you succeed in your role.

Apply now and become a part of RBW Logistics, where we create opportunities for you to shine and grow!

If you have an unbelievable work ethic (we’re talking top 10% of anyone you know), a passion for excellence, a willingness to do whatever it takes to service our customers and our people, and the ability to have fun while executing – then RBW may be the right place for you.
We are logisticians, strategic suppliers, supply chain engineers, trusted friends. We are a lot of things to a lot of people driven by a simple purpose: To Create Opportunities for Others to Shine and Grow!
If you’re all about the big picture, we are too. We ask a lot of questions and listen, aligning our strategies with customers’ goals, objectives, and desired outcomes. We identify common supply chain challenges and develop processes for conquering them. We deliver results. Sound like a challenge? It is. Sound like fun? It is.