JOB SUMMARY

The CSR/Medical Assistant is responsible for the care and services provided to the Medical Associates Plus patients. The position is also responsible for collaborating with clinical, technical, clerical, administrative, and support staff to facilitate the care and progress of the patient through the recovery process.

The position requires initiative, team skills, communication and interaction with health care management and other health care providers and collaborators such as benefits managers and workers compensation coordinators.

The CSR/Medical Assistant provides holistic patient care in high intensity outpatient setting by applying technical nursing skills, and professional judgement to a widely varied patient population including all ages: infant, child, adolescent, adult and geriatric. Administers medications according to department policy and as ordered by the MD or Mid-level provider. This function is supervised by the MD or Mid-level provider on duty. Performs venipuncture for lab orders and starting IVs as ordered by the MD or Mid-level provider.

Work ethic compatible with that of the Medical Associates Plus management and demands of the unit. Able to perform as a flexible and versatile member of the Medical Associates Plus team.

I I. MAJOR AREAS OF RESPONSIBILITY

1. Always works as a team player to provide quality patient care, whether direct or indirect. Within scope of licensure, each employee will assist other team members in accomplishing their job duties in order to get the job done.

2. Holds self and team members accountable for knowledge of and full compliance with customer service performance standards as listed on all team members’ job descriptions.

3. Participates in planning and in the efficient, effective management of resources.

4. Supports and participates in quality improvement activities.

Job-specific Major Areas of Responsibility

5 Utilizes medical assistant knowledge base to provide direct patient care, under direct supervision of the Practitioner. Follows established departmental/professional standards of care in caring for patients of all ages and involving all specialties.

• Displays an intuitive grasp of emergency situations with quick interventions during highly stressful events.
• Completes the discharge process.
• Ability to perform efficiently and effectively under stress. Requires alertness 100% of the time to make sound decisions as well as handle various distractions and interruptions throughout the workday
• Sufficient physical and psychological health to allow 95% attendance.
• Ability tolearn and work with new specialized programs.
• Requires frequent intense concentration/attention to detail 90% of the time to read and document, use equipment and computers, and to prioritize and provide patient care both direct and indirect.
• Keeps team members and the supervisor/team leader informed about work related issues. Communicates information clearly and professionally
• Actively seeks out opportunities to serve and assist customers. Explains services, policies and expectations in a clear, concise and friendly manner.
• Ensures that patient’s privacy and confidentiality are maintained.
• Complies with the policies of the Medical Associates Plus and appropriate regulatory standards such as JCAHO, OSHA, Medicare and Medicaid.
• Establishes files on patients per approved criteria and guidelines to facilitate documentation and follow-up on all cases.
• Consults with patient, MD or Mid-level provider on a regular basis to ensure the treatment process proceeds without avoidable delays. This includes reporting referrals, scheduling referrals, and scheduling follow-up appointments.
• Participates in all aspects of patient care, under the direct supervision of the Director of Nursing, MD or Mid-level provider.
• Performs on-going patient observations, as appropriate for the age of the patient, according to department standards. Evaluates the effectiveness of treatments and or other interventions. Documents evaluation of care vis-a-vis the medical record. Reports patient response/results to appropriate nurse/physician.
• Performs routine tests according to procedure manuals/laboratory standards. Keeps team members and the supervisor/team leader informed about work related issues. Communicates information clearly and professionally
• Ensures proper maintenance and handling of all equipment and supplies. Ensures proper maintenance/upkeep of equipment. Reports faulty equipment immediately. Disposes of /handles contaminated supplies/equipment properly.
• Provides other support to staff and patients as needed/directed.
• Performs other tasks as requested.
• Person will have MA level access to current EHR system.

The above is intended to describe the job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of supplemental duties, responsibilities, or non-essential requirements.

III. QUALIFICATIONS

EDUCATION

The knowledge base required to function as a Medical Assistant is normally acquired through completion of a high school education and certified or certified-eligible by the National Certification for Medical Assistance through the AAMA and should have graduated from a Medical Assistance Program. Other programs would be considered if the employee was capable through experience or training of performing venipuncture, EKG’s, pharmacology exam, breath alcohol screening, audiometric screening, pulmonary function testing, and phlebotomy. Prefer two years of undergraduate study in computers, business or a related field. Basic CPR certification is required. Knowledge of Georgia Workers Compensation Laws and OSHA reporting regulations preferred.

PHYSICAL ABILITIES

Able to perform duties with reasonable accommodation.

IV. WORKING CONDITIONS

Works in an outpatient primary health care setting with adequate lighting and climate control. Frequently exposed to communicable and infectious diseases. Occasional lifting of heavy objects required. Exposure (100%) to biological, chemical hazards and low-level radiation as well as sharps products. Requires moderate physical exertion. Requires substantial periods of standing and sitting. May work in a windowless environment. Frequently exposed to unpleasant odors from specimens. Very frequently exposed to moderate level of noise from phones, machinery, patients, visitors, and other personnel. Possibly is exposed to patients, visitors, and family members who are violent/out of control.

Medical Associates Plus reserves the right to direct its workforce this includes but is not limited to work location, work hours and job duties.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.