**Nurse Residency Program**

Create healthier tomorrows and start your career as a Nurse Resident at HCA Healthcare

There are many reasons HCA Healthcare is an employer of choice. We foster an environment of personal and professional growth, while supporting our nurses as they transition from student to professional nurse. Our nurse residency program gives you the confidence and skills you need to set you up for success.

**HR Customer Service Representative**

*star_rate* New **Description**

**Introduction**

**Benefits**

At Work from Home, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

* Medical, Dental, Vision, Life Insurance and Flexible Spending

* Paid Time Off (**PTO**) and Personal Leave

* **401K**(100% annual match - 3% to 9% of pay based on years of service)

* **Academic Assistance** and **Reimbursements** for Tuition and Student Loans

* **Employee Discounts** including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.

* **Home**, **Auto**, and **Pet Insurance**

* Employee Stock Purchase Program (**ESPP**)

* **Short Term** & **Long Term Disability** coverage

* **Adoption** Assistance

* **Legal Benefits** and lots more!

**Job Summary and Qualifications**

The HR Service Center (HRSC) Customer Service Tier I Representative is a member of the HR Service Center team, responsible for providing front-line customer service and support to employees (active and inactive), managers, HR Field staff, and company vendors for questions, issues, and problems related to HR and Payroll Tier I. The HRSC Tier I Customer Service Representative will perform administrative, and data/records management activities in support of HR and HRIS functions, including interpreting life-cycle reports, onboarding, status change, compensation, separations, etc. The HRSC Customer Support Tier I Representative will work under direction from the HRSC Supervisor to ensure HR service delivery is consistently high-quality.

Provides customer service by answering HRAnswers calls, documents all customer inquiries and resolutions received via phone calls. Ask HR, Chat, mailboxes or alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed

Provides support within a HR Line of Business

Cleary communicates problem symptoms and consults with CS Tier 2 representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included

Escalate unresolved issues as needed

Perform any other duties as needed

Provide assistance on navigating internal resources on self service and HR technology tools

Strong Customer Service skills

Bachelors degree

1 year of experience in HR

> "Across HCA Healthcares more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.

> Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN

> Senior Vice President and Chief Nursing Executive If you find this opportunity compelling, we encourage you to apply for our HR Customer Service Representative opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. **We are interviewing apply today!**

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

PAR-HT-AFHP

Email In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, **this role MAY require** you to have received the first dose of a two-dose COVID-19 vaccination series (or a one-dose COVID-19 vaccination) by February 28, 2022, or to have applied for a medical or religious exemption (including booster for California). **(For further clarification, please ask your recruiter.)** We are committed to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. Recruiting and retaining a diverse staff reflective of the patients and communities we serve.

Equal employment opportunities (EEO) are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, gender identity, protected veteran status, or any other legally protected category in accordance to applicable federal, state, or local laws. The policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves or absence, compensation and training.