Customer Service Specialist (Call Center)

Pay – 12 per hour (Plus $500 hiring bonus) Paid Training!!

Job Type: We have Full Time and Part Time positions available with some OT as necessary

Location: Augusta, GA 

Schedule: Flexible day and afternoon schedules available (Monday – Saturday)

Work Location: In Office and Work at home options available.

 We are seeking Entry Level Customer Service Specialist to join growing our team! 

 About the position:

As a Customer Service Specialist, you will be responsible for taking inbound calls and making outbound calls to schedule appointments in a fast paced, call center environment. The duties of this position are subject to change with client needs.

Essential Duties and Responsibilities:

• Represent company with professional and ethical work standards consistent with the mission of the company.
• Show a strong eagerness to learn, grow, and partner with consumers and teammates for positive outcomes to all situations
• Leave messages with consumers informing them of contact points
• Update the customer record with new information, record the call result or disposition, as well as any relevant notes about the call via the menu or narrative section of the system
• Perform duties as assigned

Qualifications:

• High School Diploma or equivalent (required)
• Demonstrated ability to communicate clearly, utilizing proper grammar and telephone etiquette, with customers and coworkers
• Ability to work a flexible schedule which will include nights and occasional Saturdays
• Ability to pass a background check and 5-panel drug screen prior to employment

Background checks and 5-panel drug screens are performed prior to employment.

Benefits:

We value our team and offer great benefits including:

• We provide paid training 
• We provide further development opportunities to encourage and create growth from within
• We offer an amazing health, dental, vision, and life insurance program with a significant company contribution for the employee
• We have a generous vacation and sick leave policy that grows with your tenure
• We celebrate diversity in the workplace
• We have a discounted store to assist our employees with important purchases

Company Website: https://www.contractcallers.com/

 The health and safety of our employees (future and current) is always our priority but even more so during these unprecedented and trying times. All Customer Service positions are currently reporting to our site location. We are following CDC guidelines by requiring masks to be worn and enforcing social distancing while in the office.

Contract Callers in an Equal Opportunity Employer