Lead Customer Service Representative (Non-Supervisory)

Business Tax Bureau- Excise Tax Section

Department of Revenue

Annual Salary: $36,246.48

Location: Truman Building -301 W. High Street, Jefferson City, MO

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

The Excise Tax team processes motor fuel, tobacco and financial institutions taxes and returns, as well as payments for county fees and insurance. We strive to provide every customer the best experience every time. Your efforts not only assist Missouri taxpayers with compliance but your work can directly impact the distribution of tax funds to MO DOT and local city/county government/taxpayers.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Process Financial Institutions Tax and Insurance deposits and perform monthly reconciliations of collections.
• Process Financial Institutions Tax returns including the issuance of applicable billings, credits and refunds.
• Prepare monthly, quarterly and annual reports for Financial Institutions Tax and Insurance.
• Process Financial Institutions Tax audit confirmations.
• Answer telephone calls and e-mail inquiries regarding Financial Institutions Tax.
• Prepare three (3) annual tax distributions.
• Participate in cross education of other tax distributions in the Excise Tax section.
• Any additional duties, as assigned

CORE COMPENTENCIES NEEDED:

Analytical/ Strategic Thinking Computer Literacy Strong Communication

Efficient Process Management Customer Service

Self-directed Attention to Detail Clear Communication

QUALIFICATIONS:

• Thoroughness and accuracy in work production
• Self-motivated and ability to meet deadlines.
• Possess high school diploma or high school equivalency certificate, and
• Four or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work.

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

We celebrate diversity and are committed to creating an inclusive environment for all employees

The State of Missouri is an equal opportunity employer.