Lead Customer Service Representative

Self-Insurance Unit

(In-house Only)

Salary: $36,000 - $39,000

Why you will love this position:

The Division of Workers’ Compensation is looking for an applicant who enjoys working in a team environment, can maintain positive working relationships, and conduct duties with courtesy and respect. Someone who works independently within the scope of assigned duties accepts and implements feedback with a positive attitude and constructively supports open communication, dedication, and compassion.

What you will do:

• Work together with Injury Processing to process daily EDI submission as well as any self-insurance claim issues.
• Responsible for updating and maintaining accurate self-insured and group trust employer information in AICS.
• Respond to request for Individual self-insured and group trust lists.
• Answering phone calls for the unit and provide caller with accurate information or direct to the correct unit member.
• Maintaining multiple spreadsheets.
• Processing and maintaining unit database for all self-insured employer annual report submissions.
• Provide assistance with Unit Tasks, Division Modernization, and Special Projects with variable levels of complexity, difficulty, or level of responsibility

All you need for success:

Qualifications

• 4 years of relevant experience (substitutions may be allowed)

Desired Attributes

• Associate's Degree in Business or closely related field
• Proficiency in using Adobe Acrobat Pro, Microsoft Word, Excel and PowerPoint.
• Strong interpersonal and ability to professionally communicate both orally and written
• Ability to excel in progressive responsibility roles to include but not limited to project lead, training others, and serving as a primary point of contact for complex tasks
• Ability to be highly motivated and work as part of a diverse team
• Ability to quickly learn new applications/systems
• Ability to establish and maintain effective working relationships with co-workers and the public
• Ability to complete assignments accurately within specified timeframes

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

If you have questions about this position please contact: BJ Tripp at 573/526-2775 or Betty.Tripp@labor.mo.gov.

The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.