Lead Customer Service Representative (MVDL)

Department of Revenue

Annual Salary: $ 36,246.48

Location: Truman Building - 301 West High Street, Jefferson City, MO

DOR’s vision is to provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

Using your knowledge to operate as a subject matter expert at the Driver License Bureau to assist with citizen inquires.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Research and respond rapidly to complex technical correspondence and telephone call questions.
• Main point of contact for electronic Driver License correspondence.
• Assist Team Members with questions and research.
• Routing and tracking documents to appropriate processing areas.
• Assist with designated projects.

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy Effective Writing

Self-directed Attention to Detail Clear Communication