Customer Service Representative-Financial Services Bureau

Department of Revenue
Annual Salary: $ 28,176.48

Location: Truman Building - 301 West High Street, Jefferson City, MO
DOR's Vision: To provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION:

Our Customer Service Representative works within our Financial Services Bureau and helps assist customers on motor vehicle refunds regarding overpayments on taxes and fees. The ideal candidate should have excellent customer service skills, as well as, knowledge of motor vehicle laws and procedures.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION:

• Apply a variety of laws, rules, policies, and procedure to verify refund eligibility
• Process eligible motor vehicle refunds in a timely and accurate manner
• Communicate with customers via telephone, email, or letter regarding application status and missing documentation
• Interpret and explain rules, regulations and policies to customers
• Maintain both an internal email, voicemail inbox and respond to customers accordingly

CORE COMPENTENCIES NEEDED:

Strategic Thinking Computer Literacy Effective Writing

Self-directed Attention to Detail Clear Communication

QUALIFICATIONS:

• High School diploma or high school equivalency certificate
• 2-4 years' experience as an associate customer service representative or closely related work
• Preferred knowledge of motor vehicle policies and procedures

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

We celebrate diversity and are committed to creating an inclusive environment for all employees

The State of Missouri is an equal opportunity employer.