Associate\Customer Service Representative

Call Center- Motor Vehicle & Driver License

Department of Revenue

Annual Salary: $31,200.00- $33,696.00

Location: 301 W. High Street, Jefferson City, MO

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

As part of our customer-focused team, you help us create an environment that makes citizens say “This is the best experience I have ever had!” When you work for The Department of Revenue, you’re working alongside an enthusiastic, dedicated team that cares, grows and wins together. We’re looking for team members who are passionate about providing high-quality customer service and building energetic team morale.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively process customer’s transactions via mail or email, telephone, or face to face while ensuring customer satisfaction. Your responsibilities will include processing applications; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of motor vehicle or driver licensing transactions.

What to expect in this position:

• Call center team members are the voice of The Department due to the amount of calls received all team members are required to be on the phone continuously throughout their work day.
• Training is hands on and will consist of two weeks with our Training Coordinator. This amazing training will help teach you everything you need to know to be an Associate Customer Service Representative. Once completed with training and meeting all necessary requirements, a distributed work option may be available.
• The customer service center is answering calls all day, however if team members are consistently meeting or exceeding expectations, there is an opportunity for career progression and/or compensation for performance.

We might be a great match if…

• Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens
• You enjoy a consistent work schedule Monday – Friday with bi-monthly pay
• You are someone who strives to make independent decisions and enjoy problem solving.
• You enjoy influencing a team to drive results through a visual dashboard

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy

Effective Writing Team Building Abilities

Excellent Customer Service Self-directed

Attention to Detail Clear Communication

Organizational Abilities

QUALIFICATIONS:

• Possession of a high school diploma or proof of high school equivalency.
• Six or more months of experience in clerical or general office support work.
• Must be able to pass a fingerprint and background check

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

We celebrate diversity and are committed to creating an inclusive environment for all.

The State of Missouri is an equal opportunity employer.