Lead Customer Service Representative

Division of Professional Registration

Missouri Real Estate Commission

Posting Closes 04/06/2022

Salary $37,985

Job Location: Division of Professional Registration, Missouri Real Estate Commission, 3605 Missouri Boulevard, Jefferson City, Missouri 65109.

Why you’ll love this position:

The office promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment.

Candidates must have good, effective communication skills; be self-motivated with the ability to multi-task; work semi-independently and make routine decisions; organize workflow and establish priorities and deadlines. Candidate must be able to maintain effective working relationships.

What you’ll do:

• Process and review various applications for authenticity of documents, and ensure statutory requirements are satisfied.
• Provide complex assistance in the area of training other team members.
• Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board.
• Prepare applications and supporting documentation for board review.
• Maintain a filing system and prepare records for digital imaging.
• Provide additional assistance to customer service representatives.
• Process all late renewals for authenticity of documents, and ensure statutory requirements are satisfied.
• Works with the public in-person on a daily bases.

What we are looking for:

Minimum Qualifications

• Four or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or
• At least one year of experience at a Customer Service Representative level within Professional Registration
• (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience)
• Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

If you have questions about this position please contact:

Please contact Brittany Tomblinson at brittany.tomblinson@pr.mo.gov

How to apply:

Visit https://mocareers.mo.gov/hiretrue/mo/commerceandinsurance/index.html

The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.