Lead Customer Service Representative

Annual Salary Range : $ - $

Why you will love this position:

DWC is looking for an applicant who enjoys working in a team environment, can maintain positive working relationships, and conduct duties with courtesy and respect. Someone who works independently within the scope of assigned duties accepts and implements feedback with a positive attitude and constructively supports open communication, dedication, and compassion.

What you will do:

• Answer incoming calls for the Self-Insurance Unit.
• Open, examine and distribute mail to the appropriate unit.
• Maintain a very high level of discretion when dealing with sensitive and confidential information.
• Maintain the Employer & Self Insurance databases.
• Assist in processing applications to self-insurance, general administration and claims audits by preparing reports using Excel, Access and other database software.
• Provide administrative support for unit manager, self-insurance financial analysts and claims auditors.
• Schedule meetings and coordinate logistical arrangements for Self-Insurance Unit.
• Scan and index self-insurance program records.

All you need for success:

Qualifications

• 4 years of relevant experience

Desired Attributes

• Ability to apply and interpret federal, state, and/or agency regulations, policies, and procedures
• Possess knowledge of office practices, procedures, systems, and equipment
• Possess knowledge of business math computations, grammar, composition, and spelling
• Possess knowledge of computer information systems and software

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

If you have questions about this position, please contact:

T he State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.