Description

We’re Looking for Candidates Who Have:

• A customer-centric, consultative mindset
• Exceptional business acumen - encompassing the ability to think strategically and tactically, and translate business objectives into technology solutions 
• Business development experience - scoping innovative approaches to clients’ technology challenges and guiding opportunities through a (sometimes) complex, multi-step sales process
• Executive presence consisting of strong communication skills, a desire to build and maintain relationships with executive-level leaders, and the ability to serve in a strategic advisor capacity 
• Proven they can thrive in a fast-paced, self-motivated, entrepreneurial environment 
• 8 years experience in consulting, account management, or sales with a technology company and/or working closely with technology solutions (You don’t have to be a tech genius, but you do have to have basic knowledge of how it all works.)

If this sounds like you, we’d love you to read on...

Here’s what the day-to-day life of an Account Manager on our Client Services Team looks like:

• Building & Maintaining Client Relationships - The Account Manager's primary objective is to establish trusting relationships with clients. Our clients chose RTS because we are honest, we shoot straight, we are proactive, and they know we always have their best interests at heart. In this role, you would be responsible for the end-to-end customer experience, checking in to monitor progress, making sure their concerns are addressed, and that they are keenly aware of how much we truly value them.
• Growing Client Accounts - Once a client has chosen to partner with RTS, it’s our goal to keep that client turning to us for all their technology solutions. Through building trusting relationships, successful Account Managers serve as strategic technology advisors to our clients. As keen observers and listeners, Account Managers are able to identify needs and proactively present solutions to meet our clients’ business demands. 
• Documenting & Disseminating Information - The Account Manager will oversee the process of documenting key project objectives and outcomes. In collaboration with our engineering and product owner teams, the Client Services Consultant will create statements of work for discovery, development, and support projects, communicate details to clients and project teams, and ensure this key information is disseminated across the organization.
• Project Leadership - the Account Manager will play an integral role in ensuring clients’ business objectives are met and that the RTS team is performing optimally. This involves providing strategic oversight on client projects, as well as assessing project health and team performance along with the Project Manager. 

Who are We?

RTS’s mission is to leverage our world-class creative and technical talent to develop exceptional software products that delight our customers and help grow their businesses. Known in the marketplace for our integrity and authenticity, we pride ourselves on building trusting relationships with our clients as we partner with them to find solutions to their most pressing technology needs.

RTS strives to be a place where exceptionally talented people love to work. We offer a fun, casual workplace with few meetings, no closed doors, and no rigid office hours. Our team offers sincere camaraderie and we leave plenty of room for magic, enthusiasm, and personal growth. Your ideas will be encouraged, you will be surrounded by brilliant people to help stretch your thinking, and you will truly have the power to shape the direction of RTS Labs. 

Not only is RTS a great place to work, but we also empower our employees with the resources and support they need to find a long term career fit. Here are some of the benefits that come with joining our team:

• Competitive salary based on experience
• Benefits include 401(k) with 4% match, health, vision, life, and short-term disability insurance 
• Really love to work on a Mac? Or are you more of a PC kind of person? We let you choose
• 40 hours a year for professional development
• Flexible PTO 
• Company values that we actually embody (https://rtslabs.com/culture/) 

RTS Labs is committed to providing a safe and inclusive environment for all employees, contractors, vendors, and clients; where all people are honored and respected, and differences are celebrated. Proud to be an Equal Opportunity Employer, RTS Labs does not discriminate based upon race, religion, color, national origin, gender, gender identity, gender expression, sexual orientation, age, status as a protected veteran, or status as an individual with a disability.