• Partners with leadership to execute Ampact's strategies that align and scale human resources to meet the dynamic demands of national growth.
• Implements diversity, equity and inclusion initiatives in alignment with DEI strategy.
• Provides HR oversight to cross-functional Accommodations team.
• Leads, manages change, and implements HR projects and processes ensuring effective communication and training is in place for the organization.
• Interprets and applies understanding of Ampact policies and practices, employment law, and AmeriCorps regulations to provide guidance to employees and members.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and updates policies and practices to maintain compliance.
• Leads and contributes to process improvement work within the Human Resources department.

• Manages employee and member relations processes; works in collaboration with Sr. Director of Human Resources, Compliance, Legal Counsel, and Managers to resolve concerns and create solutions.
• Conducts internal investigations related to workplace complaints and grievances to include: gathering and analyzing facts, applying relevant laws, policies and past practices to reach conclusions and resolve issues. Escalates issues and investigations to Sr. Director of Human Resources, as needed.
• Maintains required documentation, including investigative notes and supporting documents.
• Provide expertise and coaching to managers and employees to address behavior and performance concerns, plans for improvement, disciplinary actions, and terminations.
• Ensures compliance with employment laws and AmeriCorps regulations, managing the balance of the best interests of Ampact, employees and members.

• Develops, implements and facilitates training for managers on supervision and employee relations topics, including state required anti-harassment training.
• Performance Management

• Manages employee performance management process life cycle, technology, tools, training.
• Manages components of the performance evaluation to align with Ampact goals and priorities.
• Reviews and updates job descriptions, ensuring they are evaluated for FLSA exemption, EEO and Workers Compensation classification, placement in compensation grade structure and implemented across all HR system platforms.
• Conducts exit interviews and prepares turnover analysis reports.
• Provides oversight to employee recognition policies.

• Develops, manages, and implements company-wide workplace injury and loss prevention program to reduce accident frequency, severity and financial loss.
• Manages the workers compensation claims process for employees and members, ensuring timely and accurate claim submissions. Manages partnership and communication with insurance carriers to ensure active claim management.
• Works with managers and site supervisors to investigate claims, determine cause of injury, complete paperwork, coordinate liability and resolution with site.
• Interviews employees and members regarding claims to understand cause of injury. Responds to inquiries regarding claims, collects documentation, ensures timely and smooth return to work.
• Develops, implements, and facilitates required and best practice training for managers, employees, and members to promote injury prevention and safety awareness.
• Monitors compliance with the industry standards and relevant federal, state, and local OSHA and safety laws and regulations, updating policies and processes as needed.
• Completes state and federal OSHA filings.

Minimum Education

• Bachelor’s degree in human resources, business or related field or equivalent work experience
• PHR/SPHR preferred

Minimum Experience, Skills and Abilities

• 5 years of experience with increasing responsibility in human resources, with broad exposure to all areas of HR; Multi-state employer experience preferred.
• 5 years of experience handling employee relations investigations and resolving issues.
• Strong conflict management and coaching skills
• Demonstrated understanding and experience applying federal, state and local employment laws, especially ADA, Workers Compensation, paid and unpaid leaves, EEO, OSHA.
• Demonstrated experience managing and implementing change and process improvements.
• Demonstrated experience as a trusted advisor with ability to handle confidential information professionally
• Demonstrated flexibility and ability to handle multiple projects in a fast-paced, evolving environment.
• Customer service orientation, with strong outcome focus
• Strong project management and time management skills
• Strong problem-solving with ability to exercise sound judgment
• Excellent written and verbal communication skills
• Ability to work independently and take initiative to achieve goals
• Strong skills with MS Office suite of products, and experience with UKG HRIS system.
• Emotionally mature and desiring to grow in cultural competence
• Ability to work effectively in collaboration with diverse groups of people and at all levels of the organization.

• Travel locally and statewide as needed to attend meetings
• Communicate effectively with people/groups in multiple settings within and outside the organization
• Effectively utilize existing and emerging technology to achieve required results
• Transporting of moderately heavy objects up to 25 pounds