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The IT Support Specialist is responsible for delivering end-to-end support in accordance with IT service level agreements. Responsible for diagnosing and troubleshooting IT service desk requests providing support services to local and remote team members with technical problems relating to browser/web, smartphones, iPads, email, desktop/laptop, five9, and VPN issues. Installs configures and troubleshoots hardware including laptops, workstations, netbooks, printers, VoIP phones, iPads, video conference units, and mobile devices. Application Deadline March 16, 2022 Department IT Employment Type Full Time Location Phoenix, AZ ** Essential Duties and Responsibilities**
* Manage and resolve client & customer IT concerns within established timeframes via SFDC
* Assist in developing service strategy to mitigate software, hardware, and networking issues
* Assist in onboarding New Hires and continue to refine the Onboarding process to improve the experience for New Hires
* Troubleshoot and resolve IT issues via phone, web, and in-person channels
* Partner with IT and business personnel to discuss the impact of incidents on products and services
* Develop business support standards, processes and procedures, and guidelines for incident management
* Evaluate trade-offs between issues using value, impact, and risk criteria
* Proactively learn and train other staff members on new product and service technologies
* Setup and perform daily tasks to include testing of equipment in the office building, perform Audio/Visual management and have a keen sense of organization and cleanliness
* Maintains tracking of all equipment and supplies for all operational departments.
**Key Success Metrics**
* Established key performance indicators (KPIs) are being met each month
Total cases resolved
Completion of projects assigned
** Skills Knowledge and Expertise**
* Bachelor's degree or equivalent experience
* Experience with incident troubleshooting and escalation is helpful
* Physical requirement: Must be able to set up desks and move desktop/server equipment consisting of 30 pounds or more at times
* Software skills on various packages Microsoft suite is a must.
* Strong organizational skills in a high-volume environment and the ability to think strategically
* Ability to plan, organize and prioritize multiple tasks and meet conflicting deadlines
* Experience working with Excel and Salesforce
* 1-3 Years in IT or Helpdesk support
**Core Competencies and Attributes**
* Self-starter with a drive to excel and exceed expectations while working with minimal direction
* Function with high integrity, taking ownership and accountability of all projects and tasks
* Strong organizational skills and the ability to think strategically
* Strong verbal and written communication skills.
* Ability to thrive in a startup environment where hard work, focus, and energy are rewarded
* Embrace change as a form of learning, be excited about new processes, and eager to implement and suggest changes
* Ability to build constructive and effective relationships; ability to use diplomacy and tact in resolving issues, and ability to diffuse even high-tension situations comfortably
** Compensation and Benefits**
* Base Pay
* Generous Benefits Package including medical, dental, vision, 401k and so much more!
** About OmniEngine**
**Unafraid to roll up our sleeves, our human-to-human sales approaches ensure seamless customer journeys and enduring brand relationships.**
* **Inside Sales**Phone Sales Experts connect with customers nationwide through outbound calling or online chat dialogue. Our team asks customers the right questions, listens to their needs, and provides a solution.
* **Customer Support**Qualified and trained Service Representatives ? provide customer and client support through the communication, installation, and implementation of technology and services. We ensure minimum hold times and quick turnarounds from when products and services are ordered to being fully operational.
* **Client Satisfaction**We help create personalized solutions for each client to expand their reach. We consistently go above and beyond to achieve every goal that our clients desire to increase brand awareness.
Application Deadline March 16, 2022 Department IT Employment Type Full Time Location Phoenix, AZ
Full Time
$72k-96k (estimate)
04/29/2024
05/12/2024
The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Specialist job description and responsibilities
IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
01/10/2022: Gainesville, FL
IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
02/20/2022: Jacksonville, FL
The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.
12/31/2021: Little Rock, AR
These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.
03/08/2022: San Jose, CA
IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
12/13/2021: Brockton, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
02/27/2022: Lancaster, PA
Some employers may accept IT support specialists without formal education who have computer experience and certification.
01/21/2022: South Bend, IN
Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.
12/26/2021: Daytona Beach, FL
To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.
02/07/2022: Bridgeport, CT
Successful technical support specialists possess common characteristics and aptitudes.
02/08/2022: Gainesville, FL
Step 3: View the best colleges and universities for IT Support Specialist.