**IT Support Specialist**

Phoenix, Arizona / Support Office Information Technology / Full-Time - Hybrid At Dogtopia, we have a passion for caring for dogs. Happy, healthy pups are at the heart of who we are. We have created a loving brand with what dogs want and need in mind. We are a franchise system of Dog Daycares with over 183 locations in the United States and Canada.

**DOGTOPIAS NOBLE CAUSE** To ***enhance*** the **JOY** of **DOG** parenthood and Enable dogs to ***positively change*** our world.

Our DOGTOPIA-ISMS The rules by we, as Dogtopians live by are: We **LOVE** life unconditionally like a dog We **STAY** loyal to our pack We **CHASE** the absolute highest standards of safety We **PLAY** to our full potential We **TREAT** every day like its the most exciting day ever

Dogtopia is looking for a full-time IT Support Specialist professional to join our Phoenix Support Office team to manage general IT efficiencies and network support duties. This key position is the primary contact for the Dogtopia Support office employees and all franchisees (183 daycares and counting). As the first-level contact for franchisees, IT Support troubleshoots technical questions with accuracy and efficiency.

This role is based out of our Phoenix Support Office and will be hybrid role with majority remote based with 1-2 days per week working in our office. You are highly organized with the ability to manage multiple tasks and requests at the time

You are extremely responsive, including on evenings and weekends

You are friendly, courteous, resourceful, and accommodating

You have experience in public speaking, presenting, and training

You are a problem solver and love taking on difficult challenges and finding creative solutions

You dont get frustrated easily. If you dont know the answer, you leverage your village of knowledge and are committed to finding the answer

You are patient, level-headed and cool under pressure

You like helping people

You communicate clearly. You write well. You speak clearly

You are a team player with the inherent need to perform at a high level

You are motivated and driven. You take ownership of the time you spend with us and truly make a difference

2-5 years in IT

Experience with Office 365 and Microsoft Software

Background in a franchise or retail environment is a plus

**What we Offer**

10 paid holidays

Medical, Dental, Vision

401K employer contribution after one year of employment

2 weeks paid vacation

5 days of paid sick time

Bonus Potential

$1,000 annual health and wellness cash benefit for gym membership or healthcare