Job Title: Readiness Support Specialist (RSS) FLSA: Non-Exempt

Reports To: Clinical Coordinator Status: Full-time

Last Update: 3/29/2024 Next Review Date: 3/29/2026

Company Summary: Crossroads is an Arizona Department of Health Services licensed substance abuse treatment provider with proven expertise in serving men, women, and Veterans with Substance Use Disorder through the provision of high quality, successful, and affordable residential and outpatient recovery programs.

Due to federal contracts the following items are prohibited: Medical/Recreational marijuana, current parole, or probation.

Job Summary: The Readiness Support Specialist (RSS) supports and assists the Clinical team in various aspects of Programming.

Supervisory Responsibilities:

• None

Essential Functions:

• Facilitate Right Track Readiness group.
• Assist with all aspects of Clinical duties including, but not limited to intake, orientation, client file creation, and maintenance.
• Provides individual peer case management, to include crisis management as needed.
• Facilitates coordination of care to include case review, client progress in treatment and coordination of aftercare services.
• Participates in clinical staff meetings, trainings and other activities as required.
• Discuss issues regarding program requirements and/or conflicts with clients.
• Coordinate client care with CCOM and Clinic staff as needed.
• Assist staff in acclimating the client upon intake to facility.
• Assist clients with telehealth appointments as needed.
• Assist clients in completing applications for government assistance, handling legal issues, and referrals to independent agencies.
• Make copies, collates, staples, and files program materials as needed.
• Performs other duties, as required.

Qualifications:

• Must meet Arizona Department of Health Services personnel member requirements of: at least 21 years old; or licensed or certified under A.R.S. Title 32 and providing services within the personnel member's scope of practice.
• Must be in recovery equal to or greater than 6 months, required.
• Successfully pass a background check.
• Valid Fingerprint Clearance Card, required.
• Computer/Microsoft Office and EHR/EMR experience.

Knowledge, Skills, and Abilities:

• A working knowledge of addiction, recovery, and twelve step programs.
• Well-developed written and verbal communication skills and ability to interact effectively with internal and external audiences.
• Must maintain high ethical standards and demonstrate sound judgment, problem solving skills, and strong organizational skills.

Education & Experience:

• Minimum of High school diploma or GED required.
• 1-2 years related experience and/or training or equivalent combination of education and experience required.
• Peer Support Specialist certification from an Arizona approved agency or obtained within 90 days of hire, required.

Work Environment:

• Fast paced behavioral health residential setting.
• Primarily indoors, however, some outdoor work may be requested.

Physical Demands:

• While performing job duties, the employee is regularly required to sit and speak or hear. The employee is occasionally required to stand, walk, use hands to handle or feel, reach hands and arms, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds and seldom lift and/or move >100 pounds. Specific vision abilities required by this job include color vision, depth perception, and ability to adjust focus.

Shift Requirements:

• Days, nights, weekends, and holidays.

Travel:

• Valid AZ Driver’s License.
• May include travel between sites and other locations.
• Local and statewide travel when requested or required.

EEO:

• Crossroads is committed to providing a workplace free from harassment and discrimination. We believe all applicants and employees should be treated equally without regard to an individual’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.

ADA Acknowledgement:

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Benefits:

401(k) with matching of up to 3%

Company paid premiums for the full-time employee for Medical, Dental, Vision and Life Insurance

Supplemental Life Insurance and short term disability

Paid time off

Tuition Reimbursement

If you require alternative methods of application or screening, you must approach the employer directly to request this.

This posting will remain open until filled or a minimum of 7 days.