150 Client Support Specialist Jobs in Phoenix, AZ
LOFTY is Hiring a Client Support Specialist Near Phoenix, AZ
Description
Lofty, Inc is a rapidly growing and category-defining SaaS platform that caters to residential real estate agents, teams, and brokerages. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads' activities, build lasting customer relationships, and efficiently manage teams. As a leader in our industry, we are seeking a highly motivated Client Support Specialist to join our team and drive growth within the small and mid-market customer segment.
We are seeking highly qualified candidates in the Phoenix, Arizona location as our beautiful, chic downtown office is a hybrid work environment.
Job Overview
The Client Support Specialist is responsible to provide the best client support from start to finish for every client. You will be troubleshooting issues and providing ongoing training to existing clients to address questions and concerns related to the use of our tools and systems. We are looking for somebody who is ready for a dynamic and technology driven environment with a passion for real estate.
Responsibilities and Duties
- Own customer issues, from start to finish.
- Help find solutions to our customers’ toughest technical and business questions.
- Call, video conference, chat, and email all clients in a timely manner to provide a high level of customer support
- Author content in our customer community and knowledge base.
- Speak confidently and professionally while troubleshooting
- Set up, manage, and maintain services for new and existing clients using our proprietary software
- Investigate issues and software bugs and solve or escalate problems appropriately
- Follow up consistently with all clients with pending issues
- Providing outstanding customer support in all channels including social
- Complete special projects or become the subject matter expert for new parts of our product
- Learn the ins and outs of our product and the real estate space, and be able to speak confidently to those subjects
- Collaborate with sales, account managers, billing, marketing, international, and technical teams on special projects
Requirements
Qualifications
- Associates degree or bachelors degree preferred
- 2 -4 years experience in customer service and/or related field
- Previous experience in training, customer service, or technical role
- Strong organizational and time management skills.
- Consistent work habits, strong work ethic and attention to detail
- Strong computer skills with a general understanding of websites, CRM and mobile apps
- Ability to multitask, and work independently toward deadlines
- Strong written and verbal communication skills, ability to work well in a small group setting
- Positive demeanor, trustworthy character
- Ability to take the initiative and see projects and tasks through to completion
- Ability to communicate technical and complex issues with clarity and expertise
- Understanding of real estate and the real estate profession a plus, but not necessary
- Ability to transform perceived challenges into solutions
Job Summary
Full Time
$54k-74k (estimate)
12/15/2023
06/19/2024
ceoclossonandclosson.com
Santa Ana, CA
<25
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The job skills required for Client Support Specialist include Customer Service, Billing, Attention to Detail, Customer Support, Initiative, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Support Specialist positions, which can be used as a reference in future career path planning. As a Client Support Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Specialist. You can explore the career advancement for a Client Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
01/29/2022: Spokane, WA
Handle client engagement document control and execute filing system policies.
03/29/2022: Temple, TX
They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.
02/09/2022: Rock Hill, SC
Support requests pertain to usage questions or clarification of documentation.
02/22/2022: Pascagoula, MS
Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.
03/10/2022: Reno, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
03/02/2022: Cedar Rapids, IA
Communicate clearly with customers.
04/03/2022: Yakima, WA
Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.
02/21/2022: Wichita Falls, TX
Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
04/07/2022: Detroit, MI
Dealing with customers and clients requires a lot of patience, kindness, and understanding.
03/15/2022: Spartanburg, SC
Step 3: View the best colleges and universities for Client Support Specialist.
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