Client Service and Support Specialist III Jobs

The Client Service and Support Specialist III resolves problems and communicates solutions or requested information to the customer. Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Being a Client Service and Support Specialist III develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. In addition, Client Service a ... nd Support Specialist III uses a customer relationship application or database to record activities and research product information. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Being a Client Service and Support Specialist III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a Client Service and Support Specialist III typically requires 4 -7 years of related experience. More
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