Accountabilities:

As a Client Services Implementation Specialist, you will work directly with Oracle’s clients and collaborate with team members to ensure our clients are successful in their use of TPM. By providing exceptional service over the phone, through e-mail, and in person at client locations, you will help our clients improve productivity, mitigate risk and enhance project communication through our cloud-based solution, Oracle Textura Payment Management. The Client Services team is a fast paced, energetic, everchanging environment. 

• Lead and assist with the implementation of the Oracle Textura Payment Management solution for both new and existing clients
• Manage a portfolio of client accounts – includes proactive account management, revenue forecasting, protecting revenue by ensuring client satisfaction, and driving implementations to expand revenue
• Answer support calls/emails and work with clients to fully understand, troubleshoot and resolve issues
• Opportunities to support TPM sales efforts – includes presenting demos, preparing custom cost-benefit analyses, and sending follow up material
• Work with clients to identify, define, prioritize, and implement new system functionality
• Lead web-based and on-site training for both new and current Oracle clients
• Work closely with cross departmental teams to resolve issues in a timely manner
• Demonstrate initiative to taking on increasingly challenging projects

Career Level - IC1