Key Objective :
The TPA & Client Services Specialist works with Chubb NA Claims and the Business Divisions to execute the multiple processes required to effectively and efficiently manage commercial accounts that have their claim services unbundled to a Third-Party Administrator (TPA).
This role facilitates the critical relationship between Chubb NA, Chubb Claims, our Insured, the TPA and Broker to foster strong partnerships that positively influence Chubb’s ability to attract and retain business.
Major Duties and Responsibilities :
Develop and maintain strong relationships with TPA Account Managers and other TPA personnel responsible for on-boarding new business, servicing existing accounts and preparing accounts for the annual renewal process.
Represent Chubb’s TPA Management & Client Services Team at internal business unit and external prospecting, stewardship, and advisory council meetings.
Drive the understanding of all details of the program for the set up on New Business and Renewals including Service Account Instructions (SAI), ensuring the Chubb/Insured/TPA relationship is well coordinated and supported.
Manage the TPA Claim Takeover process, ensuring successful transfer of all aspects of claim handling from old to new TPA. Coordinate and participate in calls as needed throughout the takeover process to ensure coordination between Chubb disciplines, our Insured, old and new TPAs, the Broker and others.
Act as key contact for underwriting, claims, other members of the TPA Management & Client Services Team to resolve TPA service issues for on assigned Branches.
Act as the key point of escalation for TPA related issues (E.G. Data, Funding, Compliance).
Contribute to the strategic planning to continuously strengthen our TPA services and relationships.
Participates in the evaluation of proposed new TPAs and Other.
Support the approval and set up of self-administered accounts. This may include reviewing contracts, requesting, Due Diligence documents and evaluating data and other indicators of performance such as regulatory compliance.
Qualifications
Requirements :
College Degree from a 4-year accredited University
Experience in either TPA Management or Claims Account Management
Superior organizational and written/verbal communication skills
Must be a self-motivated learner that can work in a team environment, and the ability to develop strong working relationships to influence stakeholders to take action
Five or more years of Property/Casualty insurance experience is strongly preferred
Experience in the review and negotiations of insurance service contracts is preferred
Proficiency Microsoft Suite (Word/Excel), Access databases and SharePoint
Claim Industry Designations (AIC, ARM etc.) is helpful
Travel Requirement - approximately 10%
EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.