Please note you may be asked to come onsite for multiple days of in-person training. Additional details will be provided if successful completion of hiring process.

Be Your Own Champion

When you join us, you’ll be part of dynamic environment with supporting colleagues as well as exciting and meaningful work where you can truly make an impact. Our Call Center team you’ll ensure our customers’ success, and we’ll do the same for you through generous benefits, continuous learning, clear career progression and competitive starting pay ($22.50/hour base pay plus 10% language differential for total compensation of $24.75/hr). We know how important your career is to you, and we’ll support your development along the way. 

Client Services Specialist

As a Client Services Representative, you will provide quality service to clients and providers by accurately, effectively and consistently handling their telephone inquiries. You will review and analyze credit applications and credit bureau information in order to make credit decisions in compliance with credit policy guidelines. You will provide support for all customer account issues and will communicate processing decisions to clients/providers as well as resolve program/terminal hardware/software issues. You will resolve merchant issues by utilizing several different databases and software systems. You will analyze merchant terminal responses. You will determine when monetary adjustments are warranted and complete adjustments accordingly. You will cultivate and maintain positive relations with the merchant base. Potential for training and cross-skilling to assist the business as needed with additional critical experiences.
Individuals who have strong negotiation and analytical skills, excellent written and verbal communication skills, demonstrated service-oriented mindset with high level of detail orientation, ability to multi task, excellent PC skills (internet and Microsoft Office), ability to handle sensitive, confidential information, and solid data entry skills preferred.

Remote Work

You will be able to work from home, full-time. It will require a quiet, distraction free environment with access to high speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. Occasionally, you will be requested to meet in person, so you must live within 2 1/2 hour commute of the affiliated Synchrony location [Phoenix, AZ].

What you’ll need to succeed:

*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.

• 2 years customer service experience of any kind or equivalent military experience.
• Fully fluent in English and Spanish
• Must live within 2 1/2 hour commute of the affiliated Synchrony location [Phoenix, AZ]
• Ability to work the following schedules: 8:30am-5pm, 9:30am-6pm, 10:30am-7pm, 11:30am-8:30pm and every other Saturday or Sunday (rotation)
• You must be 18 years or older
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. 

All qualified applicants will receive consideration for employment without regard to race, age, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. 

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.