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Notified
a segment of West Technology Group, is hiring a Bilingual Customer Support Specialist. Ideally, we would like this role to be based out of our Toronto office located at 155 University Avenue.
Our expectation at this time is that you would work in the office Tuesday, Wednesday & Thursday with flexibility to work from home on Monday and Friday.
If there is not an office within a commutable distance, we may consider this as a remote position in Canada or the United States depending upon the experience and location of the candidate.
Fluency in both English and French are required. Please submit your resume in English.
Job Summary : The Bilingual Customer Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded.
Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs.
Activities may involve both short- and long-term commitment of service and vary significantly in value / strategic importance.
Essential Duties :
Minimum Qualifications :
Education
Bachelor’s degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements.
Experience
Other
Best In Class!
ABOUT NOTIFIED
Notified is committed to creating a more connected world by providing you with the tools you need to amplify your story. Together, our platform and our people elevate public relations, investor relations, and marketing for over 10,000 global customers.
We believe everyone has a story to tell and we’re passionate about helping people and brands amplify their stories across the globe.
We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution.
Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events!
Our products are built so storytellers can do their best work. But we’re not just a platform personalized, caring service is how we operate.
We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.
CULTURE AND BENEFITS
At Notified, we aim to help our employees and their families maintain a healthy work / life balance and build a financially secure future.
Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.
EXAMPLE OFFERINGS :
8,000 online courses, videos, business books and certification preps
Location-specific social outings and company events with amazing colleagues, such as laser tag, board game night, and company-wide trivia night
At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.
Notified, un segment de West Technology Group, recrute un spécialiste du support client bilingue. Idéalement, nous aimerions que ce poste soit basé à notre bureau de Toronto situé au 155 University Avenue.
Nous nous attendons actuellement à ce que vous travailliez au bureau les mardis, mercredis et jeudis avec la possibilité de travailler à domicile le lundi et le vendredi.
S'il n'y a pas de bureau à distance de déplacement, nous pouvons considérer cela comme un poste éloigné au Canada en fonction de l'expérience et de l'emplacement du candidat.
La maîtrise de l'anglais et du français est requise. Veuillez soumettre votre CV en anglais.
Résumé du poste : L'équipe de spécialistes du support gère la prestation de services aux clients pour garantir que les SLA (accords de niveau de service) et les KPI (indicateurs de performance clés) sont respectés ou dépassés.
Établit et entretient de solides relations avec les clients et fournit des conseils et un soutien quotidien aux clients pour leurs divers besoins en relation de tous nos produits de relations publiques et de relations d’investisseurs.
Les activités peuvent impliquer un engagement de service à la fois à court et à long terme et varient considérablement en termes de valeur / importance stratégique.
Tâches essentielles :
Qualifications minimales :
Éducation
Licence d'un collège ou d'une université accréditée requis. Une expérience professionnelle équivalente dans un poste similaire peut remplacer les exigences de formation.
Expérience
Autre
Meilleur de sa catégorie!
À PROPOS DE NOTIFIED
Notified s'engage à créer un monde plus connecté en vous fournissant les outils dont vous avez besoin pour amplifier votre histoire.
Ensemble, notre plateforme et nos collaborateurs améliorent les relations publiques, les relations avec les investisseurs et le marketing pour plus de 10 000 clients dans le monde.
Nous pensons que chacun a une histoire à raconter et nous sommes passionnés par le fait d'aider les personnes et les marques à amplifier leurs histoires à travers le monde.
Nous sommes fiers d'être le premier fournisseur de diffusion Web d'entreprise et de distribution de contenu relatif aux relations avec les investisseurs, ainsi qu'un leader mondial dans la distribution de communiqués de presse.
Nos clients ont utilisé Notified pour surveiller plus de 2 milliards de conversations sur les réseaux sociaux et chaque année, nous organisons plus de 100 000 événements !
Nos produits sont conçus pour que les conteurs puissent faire de leur mieux. Mais nous ne sommes pas seulement une plateforme : un service personnalisé et attentionné est notre façon de fonctionner.
Nous ajoutons une touche personnelle à tout ce que nous faisons. Nous nous efforçons de fournir sagesse et perspicacité en aidant nos clients à atteindre des publics mondiaux et ciblés, à mesurer les résultats et à remplir leurs engagements.
CULTURE ET AVANTAGES
Chez Notified, notre objectif est d'aider nos employés et leurs familles à maintenir un équilibre sain entre vie professionnelle et vie privée et à bâtir un avenir financièrement sûr.
Le développement personnel et l'apprentissage sont essentiels, tous nos employés du monde entier ayant accès à notre université interne d'apprentissage et de développement DevelopU pour améliorer leur carrière et leurs compétences.
EXEMPLES D'OFFRES :
Chez Notified, nous n'acceptons pas seulement la différence : nous la célébrons, la soutenons et bâtissons notre succès sur cette base.
Nous sommes fiers d'être un employeur garantissant l'égalité des chances et aucune partie de cette annonce n'est destinée à discriminer pour quelque motif que ce soit.
Last updated : 2024-04-27
Full Time
$45k-56k (estimate)
04/29/2024
05/12/2024
The job skills required for Customer support specialist include Problem Solving, Commitment, Organizational Skills, Customer Support, Flexibility, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.